JCPenney reviews

3.3

52% would recommend to a friend

(13,518 total reviews)
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Marc Rosen

62% approve of CEO

35% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Mar 26, 2017
Recommend
CEO approval
Business Outlook

Pros

The average JCPenney customer is appreciative of your help if you make an effort. It was pretty easy to pick up strategies and ways to please customers and management. As long as you can keep getting credit cards and survey quotas up, you'll be in good graces and can get sizable raises.

Cons

If management isn't driven, it will impact your motivation to succeed too. Your enjoyment of the job will also depend on your coworkers' ability. I was fortunate when I started to have experienced people there with me to instill more respect into the job. Later on, when it was more younger employees with less experience, my enjoyment of the job lowered.

2.0
Feb 27, 2017

IT Senior Manager

Recommend
CEO approval
Business Outlook

Pros

I would say people but there has been such a turnover with the new IT leadership that it's hard to find a pro.

Cons

New IT leadership appears to be in over their head and their idea of insourcing is shipping jobs to JCP Services INDIA! There is a reason IT members would not recommend JCP to their friends.

2.0
Jan 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Great team for the most part, pretty great discount, flexible schedule, good benefits including paid time off for full time associates

Cons

Customers are rude. A lot of criminal behavior. Poor morale and overworked employees. Insufficient staffing. Too much pressure to meet credit goals. The holiday hours. Last minute schedule changes without notification.

Viewing 37 - 39 of 13,518 Reviews

Glassdoor has 13,859 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.