JCPenney reviews

3.3

53% would recommend to a friend

(13,536 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,536 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
5.0
Mar 22, 2019

Good

Recommend
CEO approval
Business Outlook

Pros

Good environment Good people Good pay

Cons

None. It was a nice place to work

1.0
Mar 4, 2019

Obsessed with Credit Cards

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work does not require mental strain

Cons

Management only cares about getting icaps (credit applications), to the point that the managers and supervisors resort to coercing/harassing customers into applying for them. They ask for your availability but will schedule you when you aren't available; then write you up as a "failure to report" even after you've told them you can't work at a certain time. The pay is low and the hours are inconsistent. One week you'll have 30 hours, the next, maybe 19; which makes it hard to count on a normal paycheck. Even though you are supposed to legally get at least a 15 minute break during your shift, no one is there to relieve your spot and management is annoyed when you ask for one. But hey, it's retail.

4.0
Mar 1, 2019
Recommend
CEO approval
Business Outlook

Pros

People with in each store form a family unit Discount is in line with industry They try to be flexible within reason If you are on board for the long haul they can train you for any department.

Cons

The corporate office decides and hire which positions require a college degree, but majority of upper management have been with the company for decades and don’t appreciate having more recently or highly educated people below them.

Viewing 532 - 534 of 13,536 Reviews

Glassdoor has 13,877 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.