JCPenney reviews

3.3

52% would recommend to a friend

(13,523 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Apr 7, 2016

Some good, some bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are great, and new leadership appears to know what needs to be done to "right the ship". Silos are being broken down and various components of the business are working in alignment toward common objectives.

Cons

The pay is low compared to other companies unless you are a senior executive from Home Depot or Target. They give those people a fortune to come over to JCP. Also, prices for health insurance are high relative to the coverage you receive. The company is still in the process of fixing a lot of broken processes, so there are periodically large layoffs as new leadership decides what direction it wants to take a particular department. Also, while it's made progress, the company is still vulnerable to bankruptcy from a downturn in the economy or some other error in business judgment.

5.0
Apr 4, 2016

Sales Support Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good hours, good employees, good management, treated fairly, always felt like I was in a safe environment. Was given more responsibilities the harder I worked and they took notice of that.

Cons

When you had to leave after your shift was up, it was almost like you were looked down upon if you actually left at your scheduled time. No set schedule, each week you will be working at different hours.

4.0
Mar 27, 2016

Headed in the right direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great time to be a part of JCPenney. Coming out of the turnaround and a laser like focus on key priorities. Leadership team has the right vision and is leading the way to make JCPenney the preferred retailer in the US.

Cons

Definitely change in the organization. Working there you need to be nimble and add value, no room for underperformers or slackers.

Viewing 82 - 84 of 13,523 Reviews

Glassdoor has 13,864 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.