JCPenney reviews

3.3

52% would recommend to a friend

(13,523 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,523 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
3.0
May 8, 2015
Recommend
CEO approval
Business Outlook

Pros

great employee discount, great manager, some benefits like 401k.

Cons

I think the stylists are waisting their time working here. Many of them have pensions and in their 50's thats why they don't leave, but I see their paychecks its not enough to pay a car and insurance. Luckily they have husbands. They should give them better commission or salary because of all the coupons that Jcpenney is constantly sending to all these haggling customers. Come on if a hair cut is 32 dollars and a 10 dollar coupon is presented then what on earth is the master stylist making? They were better off not paying for beauty school being house wives then giving their time at a salon that corporate by the way where the CEO's get richer by the bottom feeders they have working. These stylist can make a much better living in a mom and pop hair salon and put away their own retirement then working for Jcpenney. Also receptionist's have a big job and little pay they are almost like a supervisor in that establishment without the pay or title. Depending on experience they should be payed. Iv been working in salons for 14 years its what I know and breath and although I get paid better than most cashiers in the store can't make enough to eat sometimes.

4.0
May 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Competitive salaries 3% 401K match 2% 401K retirement plan addition Positive work culture Better than average Paid time off amounts Funeral leave pay Good amount of promotional opportunities

Cons

Substantial lack of leadership skills at the Corporate VP and Director levels

4.0
May 2, 2015
Recommend
CEO approval
Business Outlook

Pros

* There's a Subway restaurant inside the corporate headquarters building. * On Fridays, the building is a ghost-town by 4:00pm. In fact, hours are very good in general. * The vacation policy is awesome. It's *not* based on your length of employment at JCPenney, but rather upon your years of work experience anywhere. I wish all companies did it this way.

Cons

* There is virtually no information-sharing between departments. * When they fire someone who is Sr. Manager or higher they usually hold a huge mandatory department-wide meeting where they announce it to the world. Very tacky. I've worked at companies that did things the opposite way, where the company would just silently make people disappear. And that's just as bad. But JCPenney swings the pendulum too far in the opposite direction. * You won't get any severance if they fire you. Also, don't expect them to have a reason for firing you either.

Viewing 91 - 93 of 13,523 Reviews

Glassdoor has 13,864 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.