JCPenney reviews

3.3

52% would recommend to a friend

(13,525 total reviews)
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Marc Rosen

63% approve of CEO

37% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,525 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Jun 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Good and supportive management and coworkers, decent pay compared to other retail stores, fairly easy to get time off when requested

Cons

Too pushy when it comes to asking customers to open a credit card, tend to hire too many employees and then can't give them the hours they want

3.0
Jun 21, 2010

Disappointment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

easy job that didn't require much thought..college job easy with hangover. Didn't take much to impress. Didn't require extravagant work

Cons

boring...very boring.. quiet dead job. Management had weird people. Some of the people were inappropriate for the work environment. Did NOT like their information system/register software.

2.0
Jun 12, 2010
Recommend
CEO approval
Business Outlook

Pros

This job is on commission, so it was a good way to make a slightly better salary while staying in retail. It is also beneficial if you're interested in design and decorating, because you have the opportunity to help customers design window treatments for their homes. The training provided by the company was very good. I had the chance to attend several paid training days by the window covering companies when I worked there for a year. They would provide us with snacks, lunch, and prizes as a bonus. When our window covering department outperformed the other stores in district during a contest, we would get to go out to a nice restaurant to as a prize. I think we had 3 or 4 meals out, and one was at an upscale steakhouse. This can also be a good job while you're in school, because my manager worked around my school hours and let me work part time.

Cons

It is still retail, so you're on your feet a lot and ringing up customers from other departments. We were expected to make high sales, yet we were required to spend time ringing up customers buying clothes and other items which did not count towards our sales. The commission was also not very good. Usually it would work out to be a few dollars an hour above minimum wage. Due to the nature of commission sales, my co-workers would often get competitive and even catty. There was a lot of gossiping and complaining about "stealing" customers from each other. Each week our sales were ranked in order by the managers, so there was a lot of pressure to compete with each other. We were also always required to work both Saturday and Sunday. It was very difficult to get those days off. This is why it might be a good job for a college student, which was my situation while working there.

Viewing 13387 - 13389 of 13,525 Reviews

Glassdoor has 13,866 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.