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      Jack Henry & Associates

      Engaged Employer

      Jack Henry & Associates reviews

      4.2

      85% would recommend to a friend

      (1,303 total reviews)
      avatar

      Greg Adelson

      92% approve of CEO

      80% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      4.0

      Senior management

      3.9

      Career opportunities

      3.8

      Compensation and benefits

      Jack Henry & Associates has an employee rating of 4.2 out of 5 stars, based on 1,303 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Jack Henry & Associates employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Sep 3, 2023

      A Faint Glimmer of Once Greatness

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees that are left are great to work with.

      Cons

      Merely a shell of what the old amazing company's was. The core values are a joke and everyone laughs about how the actions are the opposite. I've seen an employee fired because he asked off to go to his mother's funeral. When is manager refused, the employee left and went to his mother's funeral anyway. The result was he was terminated the next day. (AN EMPLOYEE WAS DENIED TIME OFF TO GO TO HIS MOM'S FUNERAL AND WAS FIRED FOR IT!) This used to be unheard of but is now commonplace in the new Jack Henry. I don't even recognize this company anymore. I don't even see glimmers of what greatness it used to be. It's all about the money. It's all about the shareholders. It's all about doing more with less which means pushing employees to the breaking point. All the good reviews on Glass Door are are result of human resources requesting new employees to add a good review. I watched a new hire orientation class provide attendees time to go out to Glassdoor and write a good review for Jack Henry. If you look almost all of the good reviews are from people who worked for less than a year. I'm looking at switching of course. I don't want to be a part of what this company has become especially with how great it once was.

      avatar
      Jack Henry & Associates Response
      2y
      Thank you so much for taking the time to share your thoughts about your experience as an associate at Jack Henry. We agree that our team is amazing! We appreciate your candid feedback and want to address the issues you raised above. First and foremost, we believe in putting our people first – it’s something our co-founders Jack Henry and Jerry Hall strongly believed and something we are committed to nearly 50 years later. We genuinely care about the well-being and satisfaction of our associates and it’s disheartening to hear your recent experience has fallen short of your expectations. Regarding your specific concerns, we want to clarify that we are committed to treating all associates fairly and with respect. Our People & Culture team closely monitors the termination process to ensure that it complies with all applicable laws and regulations. A decision to terminate an associate is made following a thorough review of performance and alignment with our company’s goals and values. We hope you will reach out to your HR Business Partner or email us directly at humanresources@jackhenry.com to discuss how we can better support you. Thanks again for your feedback.
      2.0
      Mar 15, 2023

      Out with the old, in with the new

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, decent benefits (used to be better), good cafeteria. Used to be a really great place to work with amazing benefits and culture, but that fades by significant degrees every time some carpet bagger executive is brought on board.

      Cons

      Upper management only care about impressing the shareholders. Employees are cattle to them. Lower level managers can only do so much to mitigate this. Benefits have been reduced multiple times since 2008. Employees who have been there the longest are automatically on the chopping block. Culture is shifting from small town startup in the Bible belt to whatever the executives brought onboard through buying out other companies are bringing with them (something very different). Scruples and dignity are casualties in JHA's transition to being a big, cosmopolitan company that wants to sit at the same table as Fiserv (treats its employees better than JHA, by the way) and is willing to sell its soul to get there.

      avatar
      Jack Henry & Associates Response
      3y
      Thanks for sharing your candid feedback about your time working at Jack Henry. Since our company’s founding we’ve believed that business is about people. We believe that about our clients, the people who work at financial institutions and fintechs, shareholders, and board members. Most importantly, we believe our business is successful because of the people it all starts with: our associates. What you’ve described here does not align with our core values nor guiding philosophy of doing the right thing, doing whatever it takes, and having fun. We believe these to be important to our business and regularly solicit feedback from our associates so that we can ensure these values are being maintained. It’s unfortunate that wasn’t your experience when you worked at Jack Henry. If you’d like to share more or have specific suggestions, we encourage you to reach out to humanresources@jackhenry.com. If you have an ethical concern, we strongly encourage you to report it anonymously by visiting lighthouse-services.com/jackhenry or calling 833-222-4159.
      1.0
      Jun 1, 2017

      LAID OFF 13 Employees to Reorganize a Department!

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It WAS the "Best Company to Work For", until now. JHA's "Do the Right Thing" means absolutely nothing to managers in Lenexa. They just laid off some of the best people in the industry 2 weeks ago.

      Cons

      Several highly-qualified, top-rated employees were laid off after being assured that they would not lose their jobs, because they happened to work for an inadequate top manager. There are several job openings at JHA that could have been instantly filled by these employees, but the HR system has them jumping through hoops and wondering if they will be employed come July 1. "Do the Right Thing" ...JHA should have reorganized and transferred the employees that did no wrong. I can't believe the company I work for is treating colleagues this poorly. They should be ashamed of themselves.

      Viewing 1 - 3 of 1,303 Reviews
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      ReviewsJack Henry & Associates reviews

      Glassdoor has 1,374 Jack Henry & Associates reviews submitted anonymously by Jack Henry & Associates employees. Read employee reviews and ratings on Glassdoor to decide if Jack Henry & Associates is right for you.