Jack Henry & Associates reviews

Training was scheduled for 3.5 weeks from 9a-3p. The training consisted of our "trainer" telling the group of 6 new hires to watch 3 recorded webinars . This was to take 3 days. They turned out to be the same webinar over and over again with no pertinent job related info (only corporate culture, safety, etc). Then we had about 50 safety and banking terminology videos to watch which were also of little to no practical value to performing our particular job duties. When we were done with all these videos (entire first week), our trainer promptly disappeared. She left us no instructions on what to do and we literally sat in the training room doing nothing before she popped in 2 days later saying she had been sick. Then the rest of the training time (1.5 weeks) we were supposed to "observe" others do their job. But the problem was none of these people were officially trained either so every day we would get different instructions from different people. There are so many different systems that may or may not be used on specific calls that it was virtually impossible to practice solving many types of inquiries while shadowing during training. Help resources for specific tasks are piecemeal and hard to navigate. Many are incomplete and outdated. There was no chance to practice navigating the multiple information systems on our own apart from shadowing others while they were taking calls. We did not have credentials for these systems or computers until the day we went out on the floor to perform our job independently. Hence, the first time taking calls independently felt like entering a war zone with no formal combat training. Then my manager failed to approve 2 of the group's hours in full for the first pay period. As a result we only received half of a first check. Next, myself and another trainee were scheduled for evening shifts we had not agreed to nor were available for ( I had specifically stated my shift availability in an email to recruiter before signing their offer letter). I gave this to them. On the last day of our training they had still not revised my schedule to reflect a correct shift starting time for the next day. But it is important to note: Regardless of your scheduled shift start, you will need to arrive at least 15 minutes prior. Call center employees have to "share desks" with other shifts. This requires a 15 minute unpaid equipment setup before even being able to clock in.

Lack of value for employees Been here almost 3 years with no raise and no promotion though I have worked hard and do the same job as those in positions higher than mine Promises have not been kept When told about a job in another dept that I would be interested in, I asked my supervisor if he could put a good word in and he said no because he didn't want to lose me off our current team so he wouldn't do anything to help me get the position besides telling me about it.