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Jack Henry & Associates

Engaged Employer

Jack Henry & Associates reviews

4.2

85% would recommend to a friend

(1,305 total reviews)
avatar

Greg Adelson

92% approve of CEO

80% positive business outlook

Jack Henry & Associates has an employee rating of 4.2 out of 5 stars, based on 1,305 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Jack Henry & Associates employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Oct 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent but used to be better. Health insurance change to UHC sucks. Covid response was good and allows remote work.

Cons

No work life balance, high stress, limited staffing. Upper management seems to think offering free financial counseling to employees gives them a pass over real salary increases versus the typical cost of living increase that is tied to performance reviews. Every year we are told we are going to hire more staff and it never happens. Get ready to do the work of 5 people if you want to work here.

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Jack Henry & Associates Response
4y
Thank you for your feedback. We agree that Jack Henry was able to quickly and efficiently make the transition to remote work in response to COVID-19 with minimal disruption. We will share your feedback on health insurance with our Total Rewards team for further review. Also, we do encourage work-life balance at Jack Henry and are proud to have several tools to help associates and leaders find the balance within their work. We understand we can always be better at communicating how to integrate balance when working remote. At Jack Henry, our priority is our people. We will continue to share guidance with leaders across the organization about how important self-care and burnout prevention are to help maintain a healthy organization. Thank you again for your candor.
1.0
Aug 9, 2018

Software Engineer

Recommend
CEO approval
Business Outlook

Pros

Ability to work from home part of the time. Lots of PTO.

Cons

They use technology that was outdated 30 years ago, and do not have training on any of it. Despite what they may say when they are interviewing you, there's no opportunities to do anything more current. Work/life balance is poor as they expect a lot of late nights and weekend work. Being asked to cancel vacation plans at the last minute was common in some groups. The pay is poor for the work.

2.0
Aug 6, 2014
Recommend
CEO approval
Business Outlook

Pros

There are some intelligent employees (not management). If you are lucky you can work from home some. You get a laptop so you can work 24/7 from anywhere. If you invest, the company continues to break record profits quarter after quarter by keeping costs down.

Cons

Since all of the employees got an email pleading for reviews on glassdoor to boost the company reputation, I guess I should spend my evening doing so. They must realize it is getting harder to find skilled workers to come work here. Simply put, this company pays well below market average. If you decide to come work here, negotiate a good salary starting out or you will be stuck with a low salary the rest of your life here. If you ask for a promotion or inquire that you are not being paid for your skill set and performance, management does nothing. All promotions and favoritism are based purely off seniority of JHA years, not overall career experience. The annual review process takes 6 months from start to finish, and we still require self-appraisals. Although reminded that annual merit increases is optional for the company to give to employees, it barely covers the cost of living increases for inflation. Management here has no clue what is going on and is just a bunch of "my hands are tied" repeaters. You can never get an innovative idea to go anywhere, as we acquire companies rather that innovate. If you ask any tough questions to upper management, they say they will get back to you and you never hear a word. I am not sure who does our salary market analysis, but the evidence of high performers leaving and the struggle to hire skilled workers is enough to prove we do not pay well. Our strategy is to hire right out of college so we don't have to pay much. So if you are a college kid reading this you are in luck, apply now. Teams across the board are understaffed and management uses this strategy to keep costs low. This is how we can continue to beat profits quarter after quarter. They force employees to work longer hours to make up for hiring additional staff. We get reminded that we have the best benefits around, and that was true oh so 5 years ago. Times have changed and we have slipped a bit and other companies have caught up. They continue to use this response anytime they are asked why we pay so little. In summary, if you are a college kid or you don't care to get paid well or ever get promoted, JHA is a good place to work. You will learn a lot from the intelligent employees that have stuck around so far, and then you can use those skills in your career.

Viewing 16 - 18 of 1,305 Reviews

Glassdoor has 1,376 Jack Henry & Associates reviews submitted anonymously by Jack Henry & Associates employees. Read employee reviews and ratings on Glassdoor to decide if Jack Henry & Associates is right for you.