Kaplan Customer Service/Student Advisor reviews

3.8

99% would recommend to a friend

(27 total reviews)

Andrew S. Rosen

100% approve of CEO

99% positive business outlook

Customer Service/Student Advisor employees have rated Kaplan with 3.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service/Student Advisor professionals have a good working experience there. Kaplan is rated in line with the average (within 1 standard deviation) by Customer Service/Student Advisor professionals compared to other employers within the Education industry (3.7 stars).

Reviews by job title

27 reviews
4.0
Aug 19, 2017

Kaplan Student Advisor

Recommend
CEO approval
Business Outlook

Pros

It was great to work with individuals who want to help the students to the best of their ability. It was always about the students and how to make their study life become easier.

Cons

It would have been best if more people understood what the students were going through and how difficult it is. Very few individuals did not understand the impact the USMLE has on a sudent. I went through it so I knew,

4.0
Sep 21, 2016

Working as a KSA

Recommend
CEO approval
Business Outlook

Pros

- Flexible - Great co-workers - Friendly people - Great students - Well-known - Atmosphere can be pleasant - Some nice benefits

Cons

- Low pay - Very sales-oriented - Lots of telecommunicating - Less personal interaction - Many offices shut down

Viewing 16 - 18 of 27 Reviews

Glassdoor has 2,796 Kaplan reviews submitted anonymously by Kaplan employees. Read employee reviews and ratings on Glassdoor to decide if Kaplan is right for you.