Kaplan Customer Service/Student Advisor reviews

3.8

99% would recommend to a friend

(27 total reviews)

Andrew S. Rosen

100% approve of CEO

99% positive business outlook

Customer Service/Student Advisor employees have rated Kaplan with 3.8 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Customer Service/Student Advisor professionals have a good working experience there. Kaplan is rated in line with the average (within 1 standard deviation) by Customer Service/Student Advisor professionals compared to other employers within the Education industry (3.7 stars).

Reviews by job title

27 reviews
3.0
Jul 29, 2014
Recommend
CEO approval
Business Outlook

Pros

The center managers were great to work with, along with the lead instructors. Business was systematic and straightforward, and student advisors were given a lot of responsibility and freedom to interact with students and teachers, which helped everyone overall in terms of communication! Lots of great campus opportunities too. The students seemed to succeed a vast majority of the time with their test prep, which was great to see, and student advisors got a free test prep class for working there (great deal).

Cons

After quitting I didn't follow up with the center activity much at all, but it seemed like the student advisors were phased out. This came as quite a shock to several of us at the time, and even to the center managers at a bit - it seemed like it wasn't communicated well and certainly not a decision made on a center-to-center basis (aka just a company-wide decision without evaluatig each centers' day-to-day procedures). Quick and hasty. Definitely some disconnect between small centers and Kaplan as a giant entity.

1.0
Jan 16, 2014
Recommend
CEO approval
Business Outlook

Pros

10am start to the day

Cons

Horrible management - poor communication, cost reduction to the detriment of day-to-day operations, did not grant me employee benefits regardless of the fact that I worked full-time hours (until I solicited the advice of a lawyer - that scared them into compliance). The Managing Director of Kaplan Canada came from the food and bev industry and knew very little about the business and did not learn too much about it. He was a poor decision maker! Students were constantly being moved to online classes. In-centre support was removed and rerouted to an American call centre that was ill-equipped to deal with the change.

Viewing 22 - 24 of 27 Reviews

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