Kasasa reviews

Hello Spartan! Oof, this one was hard to read. Even still, I appreciate this feedback so much and I’m going to do my best to unpack your concerns. So, let’s dive right in! First, thank you so much for your kind words about our culture, our people, and our mission. These are the most important things to us and it means so much to me that you recognize our efforts in these areas. Now on to the tougher stuff. Our clients are the lifeblood of everything we do. CFIs and the communities they serve are why we work so hard to be a partner to them, more than just a vendor. We believe in their purpose and mission, and our communities need them now more than ever. We’ve seen some devastating things happen in recent years, and in the past, we haven’t done such a great job of being a partner to our clients. We’re actively working to correct that and making strides every day. No matter how volatile the CFI market gets, we’ll be right there to support and guide them. We’re not reaching for low-hanging fruit, we’re reaching way up to the top and supporting as many FIs as we can. A fundamental difference in the way we engage with our clients meant that we had to approach the business differently. Difficult decisions were made, some of the hardest we’ve ever made. The C-Suite restructure came as a result, but I’m afraid that you may be misconceiving some of those details. In the same vein, we had to adjust roles and responsibilities to reflect our new mission for the clients and the business. They weren’t intended to be a blindside or surprise, but that’s usually how sudden change feels. There are many misconceptions during changes like this, strategic things that aren’t always be communicated thoroughly (another thing we’re working to be better at.) All of your advice to management has been forwarded on, I promise. We use these comments to make healthy changes, and comments like yours matter to us very much. We know we’re not perfect, and we know we never will be, but we’ll keep trying hard to be a good place to work and a strong partner for our clients. They need us as much as we need them. And we need people like you, willing to say the hard things and show us our shortcomings. I’d love to talk with you about your opinions and ideas, and hopefully clear up some confusion there is around changes that were made. Please feel free to contact me whenever you’re ready and we’ll help each other find clarity and understanding as a good team does! Megan Gentry Head of People Operations megan.gentry@kasasa.com 512-349-4377

Dear Spartan, Thank you for sharing your experience with us. We're glad to hear that the camaraderie and team spirit among colleagues were highlights during your time here. Fostering meaningful relationships within our team is something we value deeply, and we appreciate hearing that this was a positive part of your Kasasa experience. We recognize that some of the areas you mentioned—including maintaining a consistent company culture, supporting our team’s workload, and ensuring job security—are critical for fostering a supportive and thriving workplace. We’re actively working on initiatives to address these concerns. Leadership has been reflecting on how to better align our day-to-day practices with the values we promote, particularly focusing on improved communication, transparency, and resource allocation to reduce stress and improve job stability. These are essential components of our ongoing strategy to better support both our team and clients. We understand that this period of transition has had its challenges, and we're committed to making continuous improvements. Thank you for the candid feedback and for the dedication you showed during your time here. We’re grateful for team members like you who help us grow and strengthen Kasasa for everyone involved. Please feel free to reach out directly to me if you have any specific feedback that would be helpful in our growth as a company. Megan Gentry Director of People Operations megan.gentry@kasasa.com 512-349-4377