Kaseya reviews

3.7

70% would recommend to a friend

(2,387 total reviews)

Rania Succar

56% approve of CEO

70% positive business outlook

Kaseya has an employee rating of 3.7 out of 5 stars, based on 2,387 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaseya employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Aug 6, 2021

Worst and miserable workplace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunities to learn some hard core technical skills and deal with very difficult people

Cons

I was working 60+ hours every week just to cover / fix other problems & issues caused by the company's very understaffed team and terrible foundation. I've been a high-performer my entire career and contributed a lot to every employer I worked for. The only time I my work wasn't properly recognized was at Kaseya. Senior executives tend to set COMPLETELY UNREALISTIC deadlines which sets the team up to fail. When I tried to speak up, my boss yelled at me - "Don't even try to argue, it's not your choice!" As a result, we couldn't meet the fake deadline w/out a doubt even though the entire team was working crazy hours. Then the boss yelled at us saying "this group here on this call is driving the company to bankruptcy!" I work 12+ hours every day and one night after wrapping up a meeting at 9pm I told the team my baby was crying and I had to take care of her before coming back to attend the 10pm meeting. People yelled at me, saying "you are causing significant delays in this process!" When I saw the news about the Ransomware attack, I was not shocked at all. In an environment where staff has no say and management takes no advice from staff, that's very likely to happen. Towards my last a few months there I got off work with tears in my eyes everyday so I made the decision to end this painful life. Feels like rebirth after I quit this job.

1.0
May 12, 2021
Recommend
CEO approval
Business Outlook

Pros

None at all. Literally not one good thing to say about this place or the people.

Cons

I've never worked at a more disgusting, toxic, despicable and rotten company with such rotten people and managers. Every positive review about this place is a flat out lie. The culture here is disgusting and this company should be shut down. The CEO should be tarred and feathered and run out of town. This company shouldnt be allowed to operate.

1.0
Nov 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Kaseya's central vision - to consolidate MSP offerings to reduce vendor fatigue and improve interoperability - is potentially a good one, if they were able to execute it professionally. The bar for hiring is very low, so if you are just looking for some experience to put on a resume, it could be a reasonable short-term opportunity. Just don't get the idea this is what work has to be like. The company is very sales-focused, so if that is your field there may be some opportunity there. It is not clear to me if the compensation is competitive in that side of the business (spoiler: compensation is lousy in the technical side, real lousy), but if it is, maybe there you can make some money here, if you can stomach the toxicity.

Cons

It's difficult to know where to begin without sounding like I'm a bitter ex-employee spreading fabrications. Some of the unforced errors Kaseya has made are truly unbelievable. The primary cause, as far as I can tell from where I am sitting, is that the C-suite is inhabited by a bunch of shifty amateurs who are good at one-on-one sales pitches but not much else, and who are in waaaaay over their heads on the financial, logistical, and technical sides of the businesses they have acquired. Furthermore, these same folks display a shockingly toxic blend of hubris, inflexibility, and contempt for subordinates which renders them unable to adapt to even the most obvious circumstances. Company-wide communications are routinely botched, to the extent that it has become somewhat of a meme whenever an email is widely distributed, to guess how soon they will issue a partial retraction. Executives display an open lack of concern for the issues facing mid- and entry-level employees, including a particularly galling incident where one leader responded to questions about the healthcare plan by saying he "didn't have to worry about [employee] benefits because I make too much." The lack of care and professionalism is demonstrated in ways both big and small, ranging from some recent high-profile PR slip-ups on reddit, all the way to little things such as a slide at a late-summer conference that showed a projection ending on 9/31. ("Thirty days has September...") This carelessness extends to the technical and organizational side as well. Integrations are routinely pushed thru on unrealistic schedules, leading to a predictable lack of quality. There is really no concept of the type of infrastructure investment required to maintain some of the in-house systems they have acquired. Changes to move to inferior tools and workflows are routinely forced thru without regard to business impact. Technical roadmaps reflect the day-to-day whims of a small cadre of executives, rather than any sort of rational long-term plan. I have heard rumors of similar disarray and lack of focus from my colleagues in both the HR and finance departments. Even the sales/go-to-market side of things tends to be run in a very seat-of-the-pants fashion, albeit in that case they are at least committed to the investment (as evidenced by frequent global sales meetups that continue even as other travel expenditure is slashed). Regardless of which side of the culture wars you fall on, the regressive posturing of the Kaseya leadership is a serious liability in 2022. While mainstream corporations are falling all over themselves to rainbow-wash in the month of June, Kaseya is hand-wringing about how any mention of Pride is "controversial". The failure to read the room is pretty stunning. It's not even that they aren't committed to diversity and inclusion; rather, they are so obstinately committed to their specific political positions that they are routinely leaving money on the table, where a little mere lip service would build a lot of goodwill. I guess if that's your bag, okay, but... even if you chafe at the "woke" crowd, you may find that Kaseya is a bit stubborn even for your tastes. All of this MIGHT be tolerable, if the compensation was commensurate with the chaos. But it's not, at least not in engineering. Base pay is on the mid-to-low range, and the equity offering was deeply underwhelming. The fact is, I worked for a huge stodgy corporation for sixteen years, beginning in 1998 (back when Pride _was_ controversial!), so if I look at what kinds of conditions I've worked under and whether I could handle Kaseya... yeah, I could probably live with it. But why? Part of being a sell-out is that you are supposed to get PAID for compromising your values... I think we are skipping a step here, folks.

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