Kelly Customer Service Representative CSR reviews

3.3

8% would recommend to a friend

(26 total reviews)
avatar

Chris Layden

Not enough data to show CEO approval

6% positive business outlook

Customer Service Representative (CSR) employees have rated Kelly with 3.3 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Kelly is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

26 reviews
2.0
Jul 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home Provided equipment

Cons

Unable to work around other schedules Constant workload Overtime must be approved Not enough support for staff

3.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Weekly pay Team lead was understanding Pay was okay Remote Did chat so I didnt have to talk

Cons

The job really doesn’t care about you granted you can call out whenever but if you don’t call out within the first hour of shift let’s say you overslept you would be consider a no call no show even if you still go to work You get punished for cx survey even though it’s not your fault Ex. A cx is upset about a price and gives you a negative survey it impacts your score and you can get written up for it

Viewing 10 - 12 of 26 Reviews

Glassdoor has 9,316 Kelly reviews submitted anonymously by Kelly employees. Read employee reviews and ratings on Glassdoor to decide if Kelly is right for you.