Is KeyBank a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at KeyBank have rated their employer with 3.7 out of 5 stars in 67 Glassdoor reviews. This is a higher than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at KeyBank .

Does KeyBank pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at KeyBank with 3.6 out of 5 stars based on 67 anonymously submitted employee reviews. This is 2.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at KeyBank.

How happy are Customer Service (CSR) professionals working at KeyBank?

51% of Customer Service (CSR) employees at KeyBank would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated KeyBank with a 4.1 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (33) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 304 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 208 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 205 reviews)); "Good work life balance if you are not in Investment Banking" ((in 180 reviews)); "Great benefits and time off" ((in 67 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "No training program in place for incoming managers." ((in 75 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 74 reviews)); "Manager(s) subliminal buliying; plays favoritism;lack of respect; pay scale disparity between male/female." ((in 29 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 28 reviews))

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KeyBank

KeyBank Customer Service (CSR) reviews

3.7

51% would recommend to a friend

(67 total reviews)

Chris Gorman

94% approve of CEO

58% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Work/Life balance

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.0

Senior management

Customer Service (CSR) employees have rated KeyBank with 3.7 out of 5 stars, based on 67 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

67 reviews

3.0

Aug 25, 2025

Decent work place

Account manager

Recommend

CEO approval

Business Outlook

Pros

Hybrid flexibility after 90 days of employment, decent benefits, team building

Cons

Hotel work space, management, lack of training

5.0

Aug 13, 2025

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great work/life balance. All the coaches really care about you and help guide you to where you want to be.

Cons

Really nothing bad to say!

3.0

Feb 20, 2025

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fun training and work from home.

Cons

Low pay, high expectations and little wiggle room.

Viewing 4 - 6 of 67 Reviews

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KeyBank Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent work place

Great place to work

Ok

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