KeyBank Customer Service (CSR) reviews

Heavy work load when busy

Poor pay compared to competitors. They do not care if you had any prior experience in another field, or an advanced education. You'll start out entry level. Which can be a good thing or bad. Tracking software that is used as a performance and punitive metric. (bonuses, work schedule, upward mobility). Poor leadership that lacks self-awareness and communication. Upward mobility is poor; you MUST go through the appropriate designations to make more money. Although it is a Hybrid schedule, upper management does not like it in the slightest. Hence why there is tracking software. Do your research if you want to work within the servicing office of KeyBank out of Overland Park, KS. The work load can be a lot at times, taking on more responsibility does not in any way mean you'll make more money or move up within the company. It is very basis-less work. You are servicing the debt of clients that just want to make more money and provide value to shareholders. That is it. Although you are required to come into an office, you'll find its quiet and not many people talk to each other.