Knowledge Services reviews

3.3

56% would recommend to a friend

(144 total reviews)

Julie Bielawski

82% approve of CEO

65% positive business outlook

Knowledge Services has an employee rating of 3.3 out of 5 stars, based on 144 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Knowledge Services employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

144 reviews
1.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The new Fishers HQ office is very nice. Glossing over real issues and pretending a pinball machine will truly retain your employees... not so much! I worked with some kind, quality people over my time there, ALL of whom have now left the company.....

Cons

KS' HQ is gaslight central. The toxic positivity is unbearable. All levels of management will smile and throw around "family" and "upcoming opportunities" as if any of it is actually true. Meanwhile, they deny TINY raises, stifle growth, and ignore all problems brought to their attention. There are no options for advancing, they will label ANY role change as a "lateral move" so they do not have to increase your pay. A "family" won't shame you for having casual conversations with coworkers, micromanage your work, and hawk-eye your time in/ out. As a salaried employee, the "flexibility" is really not on your own accord... Not to mention pay is SO low and unfair. Others in the same tier of my team were making all different amounts that clearly did not align with tenure/ the role/ anything. If you get any kind of promo, they will use that increase as an excuse to skip your next annual raise anyway! Feedback is discouraged. Proposed changes or concerns were viewed as spreading negativity / badmouthing about the company. You are made to feel terrible about yourself for being "greedy" by even asking in a place that claims to care about you. It felt that lower level management would not truly pass q's and concerns up to exec, ignoring any change employees desired. The "mission" of KS is to serve others, however, as a recruiter, I felt awful about offering such low wages to candidates and we passed along their feedback often. Hiring people for below a livable wage by essentially pretending it would be great for them eventually made me feel too sick to stay. I have never worked with such an unapproachable HR team. They are not welcoming, cold, and have a rep of being rude. Nepotism leaders are a great way to block any real complaints coming through - i.e. Fox News playing for the entire office EVERY DAY FOR YEARS, sexism, etc. There is a clear lack of prioritizing diversity and inclusion. It's disappointing but unsurprising that these reviews prove a year later how bad it still is at HQ. I'm glad others are calling KS out and LinkedIn shows someone else leaving for a new company weekly.... High turnover. They hire new grads so they can pay a little and gaslight a lot. Only takes a year or two to realize they should get out!

2.0
Jun 7, 2023

Major changes need to be made here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The "worker bees" (& even some managers) are fantastic people. I’ve gotten to know some great people as coworkers and friends. Bi-monthly lunches and breakfasts, beautiful office, coffee machine on site.

Cons

Hot & cold management. One day they're supportive and the next the hammer comes down. If you aren't a favorite, good luck. If you ARE a favorite, give it a few weeks. They'll find a reason for you not to be. Pettiness is everywhere. EVERYWHERE. There is no “flexibility” because the moment you actually use it, they think you’re abusing it. The favorites of the higher ups who actually DO abuse it get no repercussions. I don’t event think they properly take PTO. HR will regularly leave work in the middle of the day for hair/tan appointments and yet my flex time for children’s doctors appointments got rejected. Disgusting double standard. Pressure to speak well of the company. Piles of bad reviews and then all of a sudden perfect scores - SPECIFICALLY telling you to ignore others’ reviews? Not likely legit. Calling employees who stand up for themselves “bad apples” is so degrading. Also, how do you know an anonymous review is “she” or “her” if you AREN’T in HR keeping track of who likes you and who doesn't? Try harder than that, HR. An entire “con” section full of how the office makes up for no pay isn’t a “con.” HR is obsessed with these reviews, and this response is just sad. Put as much effort into checking in with your employees as you do in writing reviews for yourself. If you're forcing your higher ups to write positive reviews, shame on you. It's pathetic behavior that absolutely disintegrates your integrity as employers.

1.0
Jun 2, 2023

Administrative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have no positive words for this company and would not recommend.

Cons

The nepotism is real within KS. It's so uncomfortable to work where everyone around you is related throughout all of HQ and it becomes hard to just focus on work when there is always drama. CEO talks nonstop about how inclusive they are, while she has an HR team that is so incredibly unethical. Constantly making fun of employees and gossiping, including making fun of their own VP of HR and any employee that doesn't seem cool enough to them. It feels like working within a sorority at this point.

Viewing 16 - 18 of 144 Reviews

Glassdoor has 167 Knowledge Services reviews submitted anonymously by Knowledge Services employees. Read employee reviews and ratings on Glassdoor to decide if Knowledge Services is right for you.