La-Z-Boy reviews

3.3

51% would recommend to a friend

(1,123 total reviews)
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Melinda Whittington

61% approve of CEO

43% positive business outlook

La-Z-Boy has an employee rating of 3.3 out of 5 stars, based on 1,123 company reviews on Glassdoor which indicates that most employees have a good working experience there. The La-Z-Boy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Jul 13, 2013
Recommend
CEO approval
Business Outlook

Pros

La-Z-Boy is a good place for interior designers who are new in the field to gain experience and pad their portfolios. The company offers a base salary for designers ($28,000- $30,000) that is better than competing furniture stores that employ designers.

Cons

If you have a family or a social life, La-Z-Boy is not going to be a good company to work for. La-Z-Boy stores are open every day of the week, from 9am until 9pm, and you have to work 60-hours per week as a company-wide mandate. At each store, there are only 4 full-time employees: the store manager, two sales managers, and one designer. Each full-time employee, at every store, is required to work 60-hours per week, but are only paid for 40-hours. This has been going on since December 2012. We were told the hours would go back to normal in May 2013, but they never did. A lot of full-time employees have either quit or suffered marital/familial problems as a result. Everyone is paid for what other people do, and no one "is" what they "are". If you have slackers on your team, you will not be able to succeed. Also, no one is just their position. For designers, even more important than designing beautiful rooms is to SELL. You are basically expected to be a a salesman with good taste. It is hard to make a good living unless you are at a high-volume store, such as Northern Virginia, Pittsburgh, So Cal, or Chicago. In my interview, my Market Sales Manager told me that with the volume at my store, I should gross $3,000/month in bonuses (AKA commission) in addition to my salary. I have never once made that much. I average $700/month. Based on what my MSM told me, I was expecting to make over $60,000/year. Unfortunately, the way it breaks down, I basically make less than $12/hour. Additional things to consider: -As a designer, you will put a LOT of milege on your personal car. I bought my car in October and have put over 20,000 miles on it just in work-related travel. -You have to front the cost of things like supplies, gas, food for clients, etc., and wait to be reimbursed. -You will NEVER get to see your family. Be prepared to work 9am-9pm. A lot. -You're never thanked or congratulated for anything. Only harped on when you don't do as well as others.

1.0
Jul 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Only good if you don't need the money. Nice job for someone who just wants to get out of the house but doesn't depend on a paycheck.

Cons

Long hours, horrible pay. Tiny commission rate paid now, and base pay for a manager or sale associate is a joke. Company does a miserable job of marketing and then wonders why business is so slow. Stores are overstaffed making it impossible to make money. They don't show most of their merchandise in the store and expect customers to place special orders for items they have never seen in person.

3.0
Jul 20, 2018

A good opportunity, a great culture, but some issues to address

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

La-Z-Boy in general has a culture of kindness. I think the employees are what really distinguish this business from others. The training process takes several months due to the multitude of products offered. There is opportunity for growth, and working your way up and learning is encouraged. This has been a really wonderful place to work for a long time and I do absolutely love everybody I work with and have worked with. It is truly a family environment and a comfortable environment.

Cons

This job is fun but it is very high stress. It is difficult to maintain a work-life balance. It is stressful to even be on vacation because you barely make anything when you're out of the store. There is a clear disconnect between employees working in the stores and the higher up management, which is common in any corporation. It seems, though, that this gap has been growing. Salary is very low (10K a YEAR) meaning your pay is based on commissions and store hitting goals. However, the goals are set very high so it is hard. It is hard to keep employees. It seems that the pay structure is ever-changing, and not always in salaried employees' favors. Unfortunately, with the goals set so high, many stores do everything they can and still don't get that bonus which would make up the bulk of their pay. This has caused for many really wonderful and talented individuals to leave the company, and many more considering doing so. It seems like where the company loses money most, would be the turnover. We are constantly paying to train people who end up leaving due to pay structure. I am all for getting paid for the work you do, so I do not want to hear that "if you just work harder, just hit your goals, you will be fine." because it is not realistic in many stores. So the work we do does not seem to equate. It seems like some of the bigger problems are not addressed and I feel like the higher ups are not even aware of them. The higher-ups seem to have a mentality of "you are replaceable" when after working with these people, they really aren't. And they are not being replaced. They are being lost much faster than new people can be hired and trained. It leaves a bad taste in my mouth. We are expected to do more, better, quicker. We also have to compensate customers often when issues outside of our control occur--damage on delivery, delay in manufacturing, etc. This would not be an issue except that this comes out of OUR paychecks working on commission...

Viewing 16 - 18 of 1,123 Reviews

Glassdoor has 1,175 La-Z-Boy reviews submitted anonymously by La-Z-Boy employees. Read employee reviews and ratings on Glassdoor to decide if La-Z-Boy is right for you.