LanguageLine Solutions reviews

Managment is nowhere to be found. Don't respond to support requests. Schedules are very fixed. Not a very flexible company. Training doesn't prepare you for any of the calls. Job is incredibly stressful. Clients can be very rude and impatient. The operating systems are like 60 years old. Need more breaks. In my case, I get about 30-45 seconds in between calls to breath. Lastly, PAY IS HORRIBLE.

They have their own ways of "calculations" and have provided a template explanation to all interpreters how they do their calculations if one is in doubt, which seemingly is transparent. Yet on their payroll they never mentioned how many minutes the interpreters worked, but rather how much the interpreters made in each of their fancy categories (aka Premium minutes, Guarantee minutes, Long call day, Long call night, etc) . If you try to convert those amounts into minutes, you almost could never figure out how they come up with that result. They offer Call History for interpreters to check the calls but one could only date back for a two-week record. The minutes notated in the Call History almost never coherent with their own payroll minutes (after conversion). After informally communicating with some interpreters, I came to notice many of them are just too laid back to check their records closely, and have ignored how much SHORTER in the payroll all the way. One should be surprised in how much less the company has paid the interpreters in a year by keeping a strict record.