Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

38% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (888) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (120) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 525 reviews)); "The training is good and complete." ((in 143 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 39 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 24 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 362 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 155 reviews)); "Poor management indeed." ((in 99 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 98 reviews)); "pay scale and no raises" ((in 34 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

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LanguageLine Solutions

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(416 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

416 reviews

Reviews about "Career Development"

Return to all reviews

4.0

Nov 23, 2024

Good Place to work

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

* Remote * Good Training provided *Constant feedback on performance and ways to improve

Cons

* No benefits * All communication is through a support request form and sometimes you need to speak to someone. * Difficult to get a day off even if it unpaid

LanguageLine Solutions Response

Thank you for taking the time to write your review. We're glad to hear you appreciate the remote work setup, training, and consistent performance feedback—we’re committed to helping our interpreters grow and succeed. Part-time employees don’t receive benefits, and we understand this can be a drawback. As for the support request system, we recognize it may feel impersonal at times, but with a large population of interpreters, this system helps us ensure everyone’s inquiries are addressed efficiently. We also understand the challenges around scheduling time off, and we’re always looking for ways to improve. Your feedback helps us work toward a better experience for all our interpreters—thank you for being part of our team!

1.0

Nov 14, 2024

New to the field? Great Place To Work! Experienced interpreter? Please find another place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote job, online training, and they pay on time. Some trainers and managers are nice.

Cons

They will work you until you break. They'll pile responsibilities with no promise of pay increase or job title change. You won't be able to reach managers via phones if you have concerns about payroll or your work hours, only through emails and support request, and they will take their time to get back to you. Their support desk can only help so much with tech support and escalations. You'll start at the lower position, then they'll force you (as in, using the agreement that you signed when you first started the job) to be in a higher level position with little to no pay increase. Rude LEPs and clients, you'll spend hours explain the application process (with complex terms) for the LEP to hangup at the end of it. If you're getting court calls and the judge ask if you're certified, they told you to say that "I am certified by LLS"

LanguageLine Solutions Response

Thank you for sharing your experience. We value the time you’ve taken to provide such detailed feedback, as it helps us identify areas for growth and improvement. We’re pleased to hear you appreciate the remote work setup, online training, timely pay, and the supportive trainers and managers you’ve encountered. We understand the unique challenges interpreters face with clients and the responsibility that comes with ensuring accurate communication. We strive to provide the necessary tools, training, and support to empower interpreters in these situations, and we’re always open to hearing suggestions for improvement. We wish you well in your future endeavors.

5.0

Nov 6, 2024

They provide excellent and intensive training

Interpreter

Recommend

CEO approval

Business Outlook

Pros

They provide excellent and intensive training

Cons

The pay rate is law

LanguageLine Solutions Response

Thank you for your feedback! We're glad to hear that you found our training program thorough and valuable. While our compensation may not be above the industry standard, we ensure it remains consistent and competitive. Your input helps us improve as we continue to support our team members.

Viewing 49 - 51 of 416 Reviews

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Jobs at LanguageLine Solutions

Medical Interpreters Needed – Oklahoma City, OK

Malayalam Interpreter

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Good Place to work

New to the field? Great Place To Work! Experienced interpreter? Please find another place to work

They provide excellent and intensive training

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