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      LanguageLine Solutions

      Engaged Employer

      LanguageLine Solutions reviews

      2.9

      39% would recommend to a friend

      (2,170 total reviews)

      Simon Yoxon-Grant

      36% approve of CEO

      31% positive business outlook

      Ratings by demographic groups

      LanguageLine Solutions has an employee rating of 2.9 out of 5 stars, based on 2,170 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LanguageLine Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Jul 31, 2023

      Avoid this sweatshop

      Vri interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with Kelly was an experience that had its ups and downs. The bright spot in my time there was undoubtedly the weekly pay on Fridays, which provided a sense of reliability. Additionally, the consistent schedule was a definite advantage, as it allowed me to plan my personal life accordingly. However, despite these positive aspects, there were certain aspects that hindered my overall enjoyment. One major drawback was the difficulty in changing my schedule. It seemed as though there were numerous rules and regulations associated with altering my working hours, which made the process challenging and troublesome. The constant changes in these rules only added to the stress, making it even more frustrating for me. Overall, while the timely pay and predictable schedule were definite highlights of working with Kelly, the arduous nature of adjusting my shifts and the ever-changing rules made the experience difficult and stressful.

      Cons

      I feel compelled to share my terrible experience working for this company as a sign language interpreter. It is nothing short of a modern-day sweatshop, lacking any standards or regard for their employees' well-being. The company operates under ridiculous rules and penalties that are utterly unfair. Arriving just two minutes late results in a penalty, and even failing to button up your company shirt entirely comes with consequences. Flexibility is nonexistent here, as changing shifts is forbidden, and if you receive a last-minute call, be prepared to work overtime without any consideration for your personal plans or commitments. This place feels like a slave labor establishment, where your needs and rights as an employee are utterly ignored. In fact, I found it necessary to keep a bedpan by my desk because taking even a five-minute break would result in penalties. How can any employee be expected to survive under such conditions? It's disheartening that this company does not uphold any RID (Registry of Interpreters for the Deaf) standards for sign language interpreters. They fail to recognize the importance of treating interpreters with respect and providing them a conducive work environment. It's clear that their priority lies solely in maintaining strict control over their workforce.

      avatar
      LanguageLine Solutions Response
      2y
      Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
      2.0
      Sep 26, 2022

      Its Draining

      Medical interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get paid if you do the job which is continuously interpreting for 8 hours straight, you get 2 15 min breaks along with 1 30 min lunch.

      Cons

      They disable you for short calls. And it take hours to have them re-able your login pin again. Its harsh labor, interpreters are treated like trash. Nobody cares about interpreters, they have 14,000. You are a nobody in this company, IHD treats you like trash always lecturing you and sending you termination threats. This job will numb your brain, I rather flip burgers at McDonalds and get paid $20 than this. They will NEVER give you a raise. Your mental health will deteriorate, Working for this company means listening to peoples problems, always depressing, never anything good.

      avatar
      LanguageLine Solutions Response
      3y
      Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
      1.0
      Nov 8, 2019

      Horrible company! Stay Away!

      French interpreter
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly can't find any pros

      Cons

      They will make you work like a slave. Calls are back to back, you will be constantly monitored and in between the short 15 minutes breaks (one in the morning and one in the afternoon) you will not even be able to go to the bathroom. On top of that they will pay you very little money for very technical interpretation for Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. They hire at high school graduate level for jobs that require the expertise of someone who has at least a bachelor degree, just in order to pay minimum wage. I really had a horrible experience working like a robot. I did quit really fast because this job started giving me anxiety issues. Besides, there are lots of technical issues and any time you do not work because of technical issues, this is deducted from your pay. I can't believe they are treating employees like this and getting away with it!!!

      Viewing 64 - 66 of 2,170 Reviews
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      ReviewsLanguageLine Solutions reviews

      Glassdoor has 3,057 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.