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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(253 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

253 reviews

Reviews about "Culture"

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3.0
Dec 29, 2022
Recommend
CEO approval
Business Outlook

Pros

The training and experience you receive here is amazing

Cons

The flexibility could be better

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LanguageLine Solutions Response
3y
Thank you for taking the time to share your feedback. As a “Great Place to Work” taking care of our interpreters is very important to us. One of our core values is continuous improvement and we are always looking for ways to ensure our interpreters feel valued and the feedback shared is put to good use. Our interpreters are encouraged to provide additional feedback at interpretercommunications@languageline.com.
1.0
Dec 1, 2022

Sweatshop

Recommend
CEO approval
Business Outlook

Pros

They accept people without any interpreting experience whatsoever

Cons

- Awful pay - Awful treatment of staff - Overtime is paid at same rate as normal work - Calls are back to back all day

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LanguageLine Solutions Response
3y
Thank you for taking the time to provide your feedback. We are always striving to be better for the employees who are LanguageLine’s core. We wish well in your future endeavors.
1.0
Nov 12, 2022

Please do not work here

Recommend
CEO approval
Business Outlook

Pros

Some clients will not be mean.

Cons

The workload is immense. In Canada, you get barely above the minimum wage for a job where you have to have a very specific skill- KNOW the language. You work from home, but they would send threatening emails if you have any noise during calls (kids, TVs, family members cough, sneeze). You cannot go to the bathroom unless you clock out, but you cannot clock out more than three times. All employees treat interpreters like they are less than others, although they literally hold this place afloat. Any suggestions or concerns get dismissed (if you are lucky). If not, then they will blame you. I was told that our clients are the firms that pay us, and I shouldn't care about the person who doesn't speak English. Lastly, the senior interpreters who will contact you with feedback will put a ridiculous amount of pressure on you (e.g., if you interpret incorrectly, then the surgeon will remove an incorrect organ).

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LanguageLine Solutions Response
3y
LanguageLine is an Award Winning communications company enabled by technology. We are human at our core and our linguists are our heartbeat. They meet the industry’s highest standards, earning the privilege to interpret or translate for our clients and the communities they serve. Furthermore, LLS uses a strict standard of call handling protocol that has been refined over the past nearly 40 years and has been evaluated and validated by numerous outside agencies. If you’d like to provide further feedback please email us at interpretercommunications@languageline.com.
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