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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(873 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

873 reviews

Reviews about "Compensation"

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3.0
Nov 19, 2024

Remote Interpreting

Recommend
CEO approval
Business Outlook

Pros

working from home professional skills development

Cons

frequent overtime due to calls no pay increase

avatar
LanguageLine Solutions Response
1y
Thank you for your review. We're happy to hear you're enjoying the training, and the remote work opportunity. We strive to create a supportive and convenient environment for our interpreters and clients occasionally they may not align. We do review compensation regularly. If you have any further comments to share, we'd love to hear them! Send to interpretercommunications@languageline.com.
1.0
Nov 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote job, online training, and they pay on time. Some trainers and managers are nice.

Cons

They will work you until you break. They'll pile responsibilities with no promise of pay increase or job title change. You won't be able to reach managers via phones if you have concerns about payroll or your work hours, only through emails and support request, and they will take their time to get back to you. Their support desk can only help so much with tech support and escalations. You'll start at the lower position, then they'll force you (as in, using the agreement that you signed when you first started the job) to be in a higher level position with little to no pay increase. Rude LEPs and clients, you'll spend hours explain the application process (with complex terms) for the LEP to hangup at the end of it. If you're getting court calls and the judge ask if you're certified, they told you to say that "I am certified by LLS"

avatar
LanguageLine Solutions Response
1y
Thank you for sharing your experience. We value the time you’ve taken to provide such detailed feedback, as it helps us identify areas for growth and improvement. We’re pleased to hear you appreciate the remote work setup, online training, timely pay, and the supportive trainers and managers you’ve encountered. We understand the unique challenges interpreters face with clients and the responsibility that comes with ensuring accurate communication. We strive to provide the necessary tools, training, and support to empower interpreters in these situations, and we’re always open to hearing suggestions for improvement. We wish you well in your future endeavors.
1.0
Nov 10, 2024
Recommend
CEO approval
Business Outlook

Pros

I can not remember any good thing abou this company

Cons

This was by far the worst company I've ever worked for. I was there for five years, and during that time, I never received a raise. The benefits were terrible, and the work environment was toxic. If you're an interpreter, expect to be treated as nothing more than a disposable tool—you're just a means to an end. I wouldn't recommend this place to anyone.

avatar
LanguageLine Solutions Response
1y
Thank you for sharing your feedback. It's unfortunate you had a negative experience at LanguageLine Solutions. We take employee concerns seriously and understand how important it is to feel valued and supported at work. We appreciate your time with the company and hope that future opportunities align more closely with your expectations. We wish you well.
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