Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

38% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Flexible hours when you work from home" ((in 527 reviews)); "The training is good and complete." ((in 125 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 373 reviews)); "No benefits / 401k and all" ((in 149 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 95 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(296 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

Reviews about "Management"

Return to all reviews

4.0

Jul 11, 2021

overall deaccent company, but

Interpreter

Recommend

CEO approval

Business Outlook

Pros

I love working here, it's always something to learn, very professional staff, high intelligence, loyal staff, outstanding training department. They treat you well, with respect, and you know you are valuable. The performance is always high standards evaluated by high-quality professionals.

Cons

I understand it's a lot of expense, due to new computers provided to each interpreter, professional clothing-shirts, with company batch, but things could be way better managed if they would allow each interpreter to buy their own shirts to a standard and send a company name tag. I start working over 10 years ago and my salary is going down. First, we had a bonus and able to work overtime, no rise in 10 years. It shows that management isn't working full capacity and does not care about the company working bees who put the profit on their table. New employers get paid more, than the one who works for years. That hurts.

LanguageLine Solutions Response

5y

Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. If you’d like to provide further feedback please email us at interpretercommunications@languageline.com.

2.0

Jul 8, 2021

Not enough pay

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Working from home is one of the reasons I accepted this job

Cons

The benefits shouldn't be called benefits, you lose if you get a health plan and dental plan it doesn't cover anything and you then need to pay a huge bill to the provider. The pay isn't enough, if the medical and dental plan and other types of insurance they offer aren't going to work the pay should be at least $20 an hour at LEAST. I wanted to change my schedule because of my health and after trying many attempts they didn't allow it until I turned in my resignation. Poor management indeed.

LanguageLine Solutions Response

5y

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. We schedule interpreters to support the Limited English Proficient community we serve. We wish you well in your future endeavors.

3.0

Jul 6, 2021

Overworked with Lowest Pay in the Industry

Opi spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

Provided extensive training Very busy Consistent evaluations with tips to improve Management was professional and kind A lot of overtime

Cons

Extremely low pay, some of the lowest I've seen in the industry Each region is managed differently so customers will often complain about poor service received from another rep Calls can be back to back with little room for breaks No benefits No growth opportunities

LanguageLine Solutions Response

5y

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note: we regularly review industry compensation. We wish you well in your future endeavors.

Viewing 142 - 144 of 296 Reviews

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