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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions Interpreter/Translator reviews

2.7

47% would recommend to a friend

(168 total reviews)

Simon Yoxon-Grant

29% approve of CEO

28% positive business outlook

Translator/Interpreter employees have rated LanguageLine Solutions with 2.7 out of 5 stars, based on 168 company reviews on Glassdoor. This indicates that most Translator/Interpreter professionals have an average working experience there. LanguageLine Solutions is rated 24% below average by Translator/Interpreter professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

168 reviews
1.0
Jul 25, 2017

Bad Management

Recommend
CEO approval
Business Outlook

Pros

Flexible hours when you work from home

Cons

Management is very horrible, like no one is working to answer your question when you need help! Hired you without let's you know what's pay plan you have, it's like a trap to get in and finally find out have nothing on benefit! Part-time no benefit at all, only UTO it UNPAID Payroll not responsibility on incorrect paycheck, they ignore over a week look like didn't want to pay work you work for.. Training & Material are not enough, leader is not response when you need help!

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LanguageLine Solutions Response
8y
Thank you for your feedback. We are committed to creating a transparent and collaborative environment for all our employees, so I am disappointed to hear about your experiences. We value and consider all feedback, as we are always striving to improve. I would like to address some of your specific concerns here: First, we have a committed and caring recruiting team to provide you with all the materials for review throughout the hiring process to assure you understand the pay plans, eligibility requirements for benefits and the work from home arrangement. Second, the interpreter help desk staff and interpreter portal are continually updated and improved regularly to meet the needs of the work at home interpreter staff. Thank you for your feedback and suggestions. Third, the payroll team is committed to resolving any and all issues in a timely manner. We will use your feedback to understand how we can do better. Thank you for your contribution to LanguageLine Solutions. If you have further comments, please contact my office and schedule an appointment so we can speak directly. I look forward to exchanging ideas with you. . I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein President and CEO, LanguageLine Solutions
1.0
May 20, 2017
Recommend
CEO approval
Business Outlook

Pros

HOME BASED BUT NOTHING ELSE REALLY... I WOULD STRUGGLE TO FIND MORE PROS

Cons

POOR COMMUNICATION. I worked FULL TIME MORE than 3 years. The company doesn't care about their workers. All decisions are made based on single person. You are stuck with your schedule for the whole year before you can change it. The system is a mess and IHD and Management do not communicate with each other or the employees The only time you get contacted if they want to say something bad to you. Otherwise it is like talking to the walls. LOW PAY, UGLY MEDICAL BENEFITS. WOULDNT WANT TO COME BACK HERE AT ALL.

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LanguageLine Solutions Response
8y
Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left the company does not make your feedback any less valuable. Please feel free to contact my office so that we can exchange ideas and keep this conversation going. I would like to hear more of your feedback about how we can improve our IHD and scheduling process. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
3.0
Apr 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home Not bad rate under such economic environment

Cons

Sometimes there's less than 10 sec between calls and you don't even have time to take a sip of water

Viewing 160 - 162 of 168 Reviews

Glassdoor has 3,057 LanguageLine Solutions reviews submitted anonymously by LanguageLine Solutions employees. Read employee reviews and ratings on Glassdoor to decide if LanguageLine Solutions is right for you.