Pros
Work from home. That's it.
Cons
The pay is more than the minimum but they grind you to the bone. You get non-stop calls with barely a chance to breathe in between. There are different "pay scales" where some are not paid Vacation, Sick and Holiday (even when working on a Holiday). Overtime Pay is dependent on the state where you live, and in most cases, when one doesn't reach 80 work hours in a pay period, you don't get paid overtime even if you worked beyond your normal working hours in a day. You have to log out to use the bathroom - and those minutes are deducted from your pay check. Communication is one of the worst - you don't know what's going on until the last minute. You either get information extremely delayed, like a month or so, after they have implemented something or you don't get any response at all. There is no real training - you train on the job. If you do need to undergo some kind of so-called training, not only do you not get compensated, you also have to do it outside of your work hours.
