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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(253 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

253 reviews

Reviews about "Culture"

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3.0
Dec 4, 2017
Recommend
CEO approval
Business Outlook

Pros

1. Challenging, could be good if you like to learn and expand your vocabulary 2. Great job to practice your language skills 3. Great support team. Support requests are being handled almost immediately. 4. Working from home is great if you want to skip the daily commute to and fro workplace.

Cons

1. Horrible management 2. Being treated like a part timer while we clock in 40 hours per week, no paid leave (be it annual leave, sick leave, and etc.) 3. Does not build up people. It tears down people. I have anxiety because they're too strict on us. 4. Demanding and never listens. Top management thinks that they're better than us and unwilling to listen. 5. Poor communication with its overseas counterpart. We're being manhandled by an agency here and our salary was delayed for TWO WHOLE WEEKS! 6. Asking interpreters to attend to training and meeting outside of working hours. 7. Promised by the overseas counterpart that our schedule is flexible. However, it is as rigid as stone.

avatar
LanguageLine Solutions Response
8y
Thank you for taking the time to write this review. I’m sorry to hear the reasons for the change and I take them to heart. I wish you the best of luck in your new role. The fact that you have left the company does not make your feedback any less valuable. Please feel free to contact my office so that we can exchange ideas and keep this conversation going. I would like to hear more of your feedback. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
1.0
Nov 2, 2017

The same pay rate for over 10 years!

Recommend
CEO approval
Business Outlook

Pros

Flexibility of working from home, 3 paid holidays, paid sick days (but using which impacts attendance), 402 k plan. Ability to work and see family.

Cons

I have been working full tile with LanguageLine for over 10 years and never had a raise despite of receiving praises from their customers snd commendation letters. Complete lack of communication between interpreters and management /co-workers.

avatar
LanguageLine Solutions Response
8y
Though they are difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. We consider our team of interpreters to be our greatest asset, and it is of paramount importance to me that you feel valued - especially after working for this company and serving our clients for over 10 years. If you would like to share more, please contact my office and schedule an appointment. I welcome the opportunity to hear more about your concerns and suggestions for improving our company. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
1.0
Oct 20, 2017

Zero communication

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are a professional interpreter, this employment opportunity will serve as a good platform for continued practice of your interpretation skills in a variety of settings.

Cons

- Zero communication. Other than the initial interview, during which the recruiters are very approachable, there is no live communication that would take place during the course of your employment, i.e. other than the feedback after routine monitoring by QA or in other instances when the MANAGEMENT needs to get a hold of you. It's virtually impossible to speak with anyone at any department and on any level. - Inadequate reimbursement. The reimbursement level is as grossly disproportionate with the degree of responsibility you will take with various assignments during the course of your employment, as it is disproportionate with the skill set and time and effort it takes to acquire it that are required to be a qualified professional. You may also notice that with the ever increasing level of responsibility, the reimbursement level will stay miserably the same (non-negotiable). It is a shame that a professional in an occupation of unqualified labor, e.g. hospitality or restaurant industries could easily make substantially more money than working as an interpreter with this employer. It is large companies like this, who are largely responsible for setting a poor standard for reimbursement level in the interpreting profession as a whole. - Zero training. The training that this employer provides is inadequate for anyone to successfully be able to perform the tasks of your assigned area of responsibility, as an interpreter, You will be expected to perform on a particular level without any significant resources. With regards to continued training for your interpretation skills, you are on your own. - There is no paid vacation for staff interpreters, and the benefits offered are of a highly questionable usefulness

avatar
LanguageLine Solutions Response
8y
Though it was difficult to hear, I want to thank you for taking the time to share your thoughts. I am sorry that your experience at LanguageLine Solutions has not matched our intention of being the best place you have ever worked. Regarding your specific complaint around the lack of training and continued education, please know that we are exploring different options to better prepare interpreters for this job. If you have any specific ideas on this topic, please contact my office so we can continue this discussion on how to improve in this area. I can be reached at swklein@languageline.com or 888-526-4546. Sincerely, Scott W. Klein, President and CEO, LanguageLine Solutions
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