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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(253 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Reviews by job title

253 reviews

Reviews about "Culture"

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1.0
Aug 10, 2015
Recommend
CEO approval
Business Outlook

Pros

If you have no other work opportunity it is very comfortable to stay at home and waiting for their calls. You will be exposed to lot's of different situations in a very safe way. They usually pay on time, and apparently fairly, in my impression. Flexibility: you can decide over your schedule. If you start working with the cons in mind, it may be a useful learning experience.

Cons

Even before the IT Dept. took over the company, around the end of last year, it was kind Kafkaian experience working for them. There was no more communication between the company and the interpreters than the paycheck, reproval and eventual training. Since the IT took over it is almost a hallucinatory experience. They are clueless regarding the work and characteristics of interpreters, but they created a "sophisticated system" that classify the interpreters and the calls. the new system is completely dysfunctional. In addition to their incompetence, they treat interpreters as blue collar, uneducated workforce - they only have management experience in that type practices. They send out nonsense e-mails; a smart fifth grader would understand that those have meaning and real content. They created the complete chaos and financial hardship in the life of hundreds of interpreters The accounting system is not transparent: no list of calls that you could compare with your notes, but this is the least. The head of IT Dept considers himself a visionary. Hitler considered himself too...

4.0
Jul 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Puerto Rico wages and benefits are great considering we work at home. The trainings all very complete and the information available is very precise and helpful for our duties. They give us encouragement to keep improving and motivation.

Cons

The communication between departments is not the best.

1.0
Apr 17, 2015
Recommend
CEO approval
Business Outlook

Pros

- Work at home. - Earning an income to survive if lack of other options.

Cons

- Job requires great skills , education, effort but in the other hand Miserable pay, minimum wage, no respect. -No paid vacations, hard to get days off without them seizing the opportunity to count it against you, inflexible schedule. - According to their client companies LLS charges them high bills , for one day of an interpreter's work about approximately 10000 USD , the interpreter gets less than 90, that's how cheap they are ... - Slave driving Greedy company only interested in profit and exploitation of employees. - They sometimes claim mistakes in the calculation of payroll but mysteriously these "mistakes" always give you less than they owe, never more. you always have to be vigilant and document and watch the number of hours you worked which gives you extra work in addition to the already high demand, stressful work you are doing. - Clients/agents from companies you interpret for are sometimes, rude , stressed, uneducated, stupid, not trained on how to work with an interpreter and tend to blame the interpreter for their incompetence, in which case your own company does not get your back and throws the interpreter under the bus to appease the client. Interpreters are considered disposable, and that is why the company cannot retain a lot of experienced competent interpreters and counts on continuous hiring with low standards. management is cheap in compensation of equipment etc, they always try to find excuses to give you only partial compensation or nothing at all. they refused to pay for equipment claiming it is not the kind that they want, then after I proved to them it was not the case, they only paid for one piece of equipment and not the other. Despite having outstanding evaluations and excellent performance there is no reward or incentive in the long term except for a tiny taxable performance bonus of about a hundred and smth dollars twice a year. you only hear from them if they are trying to police you, or if they get an inaccurate complaint from a from a 1 over 100 mentally unstable frustrated client trying to use the interpreter as a punchbag to blame for his own issues, problems, incompetence, etc. in which case LLS takes his word over yours. -The Fact that they post fake positive employee reviews here to mislead possible prospects.

Viewing 235 - 237 of 253 Reviews

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