Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

39% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and good schedule" ((in 532 reviews)); "The training is good and complete." ((in 135 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 61 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 39 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 22 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 378 reviews)); "NO BENEFITS: you get an extremely limited insurance that will not cover you for anything." ((in 153 reviews)); "Poor management indeed." ((in 100 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 94 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

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LanguageLine Solutions

LanguageLine Solutions reviews

2.9

39% would recommend to a friend

(873 total reviews)

Simon Yoxon-Grant

36% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

873 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Jun 13, 2023

Low wage no support

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

The job is remote and you save money on gas.

Cons

They lied! They said that after the 6th month mark of employment that you would become an L4 (Medical Interpreter) I’ve been here 1 year and no advancement. The app is constantly crashing and disconnecting calls and they try to blame your service provider even after you’ve done everything possible on your end and they don’t pay you that time of app malfunction. You get back to back calls with very low wage while other interpreter languages get paid way more. Live chat staff majority of the time are no good help either most are located in Costa Rica HQ and Live Help won’t answer you during a call transfer a lot of the times, it’s happened multiple times. They also begin to assign you days off during the week. Do not recommend.

LanguageLine Solutions Response

Our interpreters are the core and meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies. Promotions are based on business needs and interpreter skillset. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. Additionally, we have many other resources available to support you with technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.

2.0

Jun 13, 2023

Low Pay

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

You get to help people communicate with the other party.

Cons

Spanish interpreters mainly are very under paid at $15 an hour when other interpreters in other languages are getting paid way more for less work. management needs to do something about this because this is not OK

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits while not above average, are consistent with the industry. Please note we regularly review industry compensation. Additionally, we have many other resources available to support you with technical issues. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

May 31, 2023

Long time employee

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Like ability to work from home and flexible hours

Cons

Pay might be lower than average in the industry

LanguageLine Solutions Response

Thank you for taking the time to write a review. We appreciate hearing about your personal experience and are happy to learn that for the most part you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.

Viewing 277 - 279 of 873 Reviews

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Jobs at LanguageLine Solutions

Medical Interpreters Needed in Los Angeles, CA

Spanish Medical Interpreters Needed – Chambersburg, PA

Medical Interpreters Needed – Oklahoma City, OK

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Reviews about "Compensation"

Low wage no support

Low Pay

Long time employee

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