Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

38% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Flexible hours when you work from home" ((in 527 reviews)); "The training is good and complete." ((in 125 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 59 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 36 reviews)); "It really feels good to help people in need as it often is the case in some calls." ((in 23 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"low pay they earn roughly £3.99 per minute and pay interpreters 0.24 pence per minute ." ((in 373 reviews)); "No benefits / 401k and all" ((in 149 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 95 reviews)); "No pay for time off." ((in 37 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

LanguageLine Solutions reviews about "time"

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

273 reviews

3.0

Oct 20, 2023

Flexible Schedule But Very Low Hourly Rate

Interpreter

Recommend

CEO approval

Business Outlook

Pros

I've been working with LanguageLine Solutions for more than 5 years now. It's a convenient work from home job with flexible schedule. Full-time interpreters can earn accrued vacation paid and sick paid based on duration of work they contribute to the company versus part-time interpreters earn no benefits.

Cons

The hourly rate for full-time interpreters is very low compare to daily high volume calls. Full-time interpreters receive high volume calls (back-to-back calls) everyday which is very overwhelming that drains their energies out and stressful. In general, calls will not be routed to part-time interpreters, unless all full-time interpreters lines are busy. Health, dental, vision benefits are not provided. All employees need to purchase them on their own.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. After doing an extensive evaluation of our benefits in comparison to other employers in our business, we find that our compensation and benefits are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.

4.0

Sep 11, 2023

good company

Interpreter

Recommend

CEO approval

Business Outlook

Pros

they always pay on time

Cons

sometimes theres no opportunity to grow

LanguageLine Solutions Response

2y

Thank you for taking the time to write a review. We appreciate hearing about your personal experience. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. We do have a team of Quality Assurance Professionals available for interpreters. They also provide Observations and feedback/coaching. Additionally, we have many other resources available to support and help our interpreters grow and be successful. If you would like to discuss further, please email interpretercommunications@languageline.com.

3.0

Sep 21, 2023

Average

Spanish interpreter

Recommend

CEO approval

Business Outlook

Pros

You can work remotely. They train you and provide you with the equipment. Variety of calls

Cons

No pay for time off. No supervisor to ask questions to, low pay.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you are not finding the support you need available. We have many resources including a team of managers available to support and help our interpreters grow and be successful. If you would like to discuss further, please email interpretercommunications@languageline.com.

2.0

Sep 6, 2023

Good for short-term income. No communication with team

Farsi interpreter

Recommend

CEO approval

Business Outlook

Pros

Stable source of income, remote

Cons

No communication from management/supervisor, I worked as a remote interpreter for 2 years and I didn't even know who my supervisor is. No good medical benefits. NO paid sick-leave or vacation time. No sense that you are part of a team, It was a very robotic work experience. I got covid and was unable to work for 2 weeks and nobody from the company even contacted me to checkup or inquire my health, after my sick time was over, it was business as usual.

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. It is unfortunate you did not find the support you needed available. We strive to provide the most up to date training available, we have 24 X 7 support and self-support available in our extensive library, as well as a team of managers to support our interpreters. Additionally, we have many other resources available to support and help our interpreters grow and be successful. We wish you well in your future endeavors.

3.0

Sep 23, 2023

I just want to see info on another company

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Good part time for extra money

Cons

Taking calls early morning and on weekends

LanguageLine Solutions Response

2y

Thank you for taking the time to provide your feedback. We connect clients to our team of 21,000 on-demand interpreters via audio or video in 30 seconds or less. We provide these services 24 hours a day, seven days a week, 365 days a year and schedule our interpreters to meet the demand. If you would like to discuss further, please email interpretercommunications@languageline.com.

4.0

Oct 23, 2023

Great company to work for if you fit in the contractor line of work!

Portuguese interpreter

Recommend

CEO approval

Business Outlook

Pros

Over 4 years working with this company. They provided me with paid training for 6 months. Paychecks have always been on time and correct. Pay is fair and within market. Since it’s a very convenient remote position any type of assistance is rendered through access to an online portal library with how to type documents or a call to the 24 hour hotline for assistance or tech support directly with a professional. If further assistance is needed, sending an email gets a response within 24hours. Equipment and some supplies provided. Equipment is fixed or replaced within 24hrs with pay. You set your own schedule, they just ask that you stick to that schedule for at least a year. I work nights, by choice! You do not have to start out working graveyard shift or ever. All employees are respectful and professional.

Cons

I’d say the cons are related to the line of work. Although you are employed through the company you are contracted. This means bare minimal benefits. I’ve heard most people use this type of employment as part time to gain extra income. Not my case, I’m a full time contractor. The only thing I find hard to do is bid for vacation which is Unpaid. Part of the Minimal benefits.

LanguageLine Solutions Response

2y

Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are happy to learn that you enjoy taking calls for us. As a “Great Place to Work” we really care about our interpreters and are continuously working on improvements to make taking calls for us even better. Contractors are self-employed and not eligible for the same benefits as employees. If you’d like to provide further feedback, please email us at interpretercommunications@languageline.com.

5.0

Sep 22, 2023

It's pretty good

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

Opportunity to work remotely, salary on time, career growth

Cons

Relatively low salary, especially regional for Ukraine

LanguageLine Solutions Response

2y

Thank you for taking the time to provide feedback. We appreciate your feedback and are happy to hear you’re enjoying taking calls for us. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.

1.0

Sep 15, 2023

Cheap ,unprofessional, unethical company

Interpreter/translator

Recommend

CEO approval

Business Outlook

Pros

I can’t think of anything

Cons

First of all, they treat you worst than a child. Second, the pay is lousy to say the least, they micromanaged employees to DEATH..👎👎👎condescending attitude, your background or education is meaningless to them. They treat you always as a high school drop out…they were awful and whatever you do please do not waste time with these people…they will humiliate you the nerves…do not work for them please!!!!

LanguageLine Solutions Response

2y

Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note: we regularly review industry compensation. LanguageLine Solutions is a certified Great Place to Work, and we strive to maintain this positive culture and provide the best possible experience for all our employees. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 19 - 21 of 273 Reviews

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