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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "time"

31% positive business outlook

Reviews by job title

273 reviews
3.0
Dec 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home Can hit the bonus fairly easily as long as you stick to your adherence

Cons

Little to care or accomodation for graveyard shift employees despite them getting the hardest calls there are, 911. Company would regularly call me to come into the main office without 24h notice despite many myself and many employees living very far from the main office. Rescheduling was rarely ever well received even when called to come in on my day off. Was not compensated for my time there either because as a graveyard employee, I was never called in during my working hours despite spending all day commuting to the main office and then commuting back home, was still expected to complete my all night shift.

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.
4.0
Nov 13, 2023

Low Pay, but remote job

Recommend
CEO approval
Business Outlook

Pros

Remote Work at own time Flexible Time Off

Cons

Low Pay, especially for California

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LanguageLine Solutions Response
2y
Thank you for sharing your feedback with us. After doing an extensive evaluation of our pay compared to other employers in our business, we find that our compensation, while not above average, is consistent with the industry. Employees’ professional growth and development are a priority for us. If you'd like to discuss further, please feel free to contact interpretercommunications@languageline.com.
3.0
Dec 4, 2023

lls

Recommend
CEO approval
Business Outlook

Pros

work from home, good pay for my country, wide time frame to work in

Cons

back to back calls on some days

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
1.0
Feb 25, 2024
Recommend
CEO approval
Business Outlook

Pros

- Good Medical and Dental benefits - Work from home, no commute - Fixed schedule, no after-work responsibilities - paid time-off (but sometimes late paid] - option for additional hours

Cons

- Zero pay raise since start of employment - No pay-raise system (LLS keep giving false promises that it "may" rise in "near" future) - High stress calls and back-to-back calls. - No RRSP/pension plans for Canadian employees - Occasional late payment on the promised vacation pay, incentive pay and accrued time-off pay. - Lack of training and briefing to some of our clients (the users of our service) some of them don't even know how work with interpreters. - Focusing more on customer service than interpretation quality

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LanguageLine Solutions Response
2y
Though these words are difficult to read, we will reflect upon them and use them as an opportunity to improve. We are always striving to be better for the employees who are LanguageLine’s core. After doing an extensive evaluation of our pay and benefits in comparison to other employers in our business, we find that our compensation and benefits, while not above average, are consistent with the industry. Please note we regularly review industry compensation. If you would like to discuss further, please email interpretercommunications@languageline.com.
3.0
Dec 23, 2023

Good to get experience

Recommend
CEO approval
Business Outlook

Pros

Lots of work, great for gaining experience

Cons

Low pay, no time travel or travel costs

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your feedback. Contractors are self-employed controlling their own earning ability. We wish you well in your future endeavors.
3.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home. They pay on time. All benefits by law.

Cons

9am-6pm is call after call after call after call after call. It neverd ends unless you take your break or lunch. Yo dont even get a chance to know the person working next to you.

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LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
4.0
Dec 5, 2023
Recommend
CEO approval
Business Outlook

Pros

You can make your own schedule matching your weekly needs.

Cons

If you need to work extra time to finish a task or reach a certain goal, this time is not compensated under a special type of employee.

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LanguageLine Solutions Response
2y
Thank you for taking the time to provide your positive feedback to us. LanguageLine Solutions is a certified Great Place to Work, and we strive to maintain this positive culture and provide the best possible experience for all our employees. We always strive to meet and exceed market standards when it comes to compensation and benefits. These are evaluated on a yearly basis. If you'd like to provide further feedback, please email the HR Corporate Recruiting Team at CorporateRecruiting@languageline.com
4.0
Jan 22, 2024

Interpreter

Recommend
CEO approval
Business Outlook

Pros

- convenient, remote - fuss-free set-up - consistent pay

Cons

- little break time - average pay - for those working in asia: working at night

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LanguageLine Solutions Response
2y
Thank you for your kind words. It’s thanks to the great work of people like you that LanguageLine is able to work toward a world in which language and cultural barriers no longer exist. Thank you for lending your talent toward our mission. If you have any further feedback to share, please email us at interpretercommunications@languageline.com.
2.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

The only good thing was the bond built between co workers.

Cons

It really saddens me looking back at this place, and how long I wasted my time there, always hoping they would see the hard work and compensate it. They did not, because they did not care. This is easily the most thankless job I have ever had. It also makes me sad because they often would take contractors right out of college, with no office job experience, and hire them, knowing that they were desperately looking for work. Then they pay terribly and work people so hard, and these new young hires don’t know that they deserve better, because this is their first job! So LLTS exploits their eagerness to learn and prove themselves, telling them that if they just keep working harder and doing MORE and HARDER work, with absolutely unrealistic deadlines (without compensation of course for taking on more and more difficult work) then maybe someday they can be a Senior PM! But those jobs only open up few and far between, and in the meantime you are stuck getting paid a pittance and doing more work to show them you deserve a raise and to move up. And they wait, and they grind- a long, long time, to the point where they burn out. It happened to me, it happened to pretty much everyone else I knew while working there. Why does this place do this?? We were all burning ourselves at both ends for this place that never appreciated us, and yet always wanted and expected more. One of my many supervisors (there was constant shuffling of teams and supervisors) would only maybe half the time bother to show up to our pre scheduled meetings with no word from her at all. She just simply wouldn’t show up and also wouldn’t be at her desk to find her. So disrespectful. How does that look, when the one who is supposed to help support and guide you shows you no respect and responsibility? Their Benefits are also quite poor. And, as is the trend every year with employee benefits across all companies sadly, the costs go up and up. And yet they refuse raises to the workers they barely bother to speak with but to give them more to do. Pay is very poor. I see in their responses to reviews that they “seek to meet or exceed” the industry standard in terms of compensation. That can’t be true. If it is, I would encourage current workers to ask their management to exceed compensation- as they clearly state that’s what they are trying to do. I understand the standard for the country may be in fact lower than it needs to be in a place this expensive to live. It is quite hard to go work for a place where you don’t get raises and don’t get paid a livable wage, and see a couple higher-ups roll up in Porsches. This job will cause you stress, annoyance, burn out. Please, do not go here to work as a project manager/coordinator. It is NOT worth it and I fear will only serve to hinder your happiness.

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LanguageLine Solutions Response
2y
Thank you for your feedback. It is essential to note that our company always encourages open dialogue. We advise our employees to discuss any concerns directly with their managers, which helps us address issues more effectively and promptly. We wish you the best in your future endeavors. Your feedback is noted and will be shared with the team as it contributes to our ongoing efforts to improve.
Viewing 16 - 18 of 273 Reviews

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