Pros
Fully remote, company provided equipment
Cons
My time at Lemonade started out pretty great, but just like any new company, they got in over their heads and started making decisions without thinking them through. A few months into my employment, they let go 50 staff without warning, in a "not a lay-off" lay-off. All those people were customer service, which has now been outsourced to a separate company (cost saving?) and is... not great at best. Restructuring in our department at the busiest time of year (again, all at once with no plan for how to keep things moving) led to an enormous backlog and hundreds of angry policyholders, and the company is still digging it's way out. The restructure also demoted half of the claims adjusters to customer service (with management repeatedly telling them it was not a demotion), and then the remaining adjusters were left to pick up the slack, with management being over-positive and trying to downplay that the entire department was in crisis mode. Now, with the crisis still not over, they're cutting the coach role (like a direct manager and mentor for the team) and demoting all the people who were in said role to claims advocates and saying that it's because of their new leadership training program. We all know better guys, the company is crashing and burning because of decisions that are being made with no thought to what comes after. Management is not listening to criticism, it seems like they're intentionally ignoring feedback that isn't positive.
