LensCrafters reviews

This company is much more about numbers and selling customers unnecessary (to the particular customer) features. Management teams who know nothing about optics are hired and expected to run a successful stores. Commission is based on the success of the store vs. the actual sales made by an associate. I understand it's to inspire team work, unfortunately it keeps even the hardest workers without commissions. In addition to all of this they encourage associates to be pushy and bully customers into buying products they may not need/want.

Stores are chronically understaffed (which makes it impossible to provide good customer service). Associates are barely trained, but are represented as trained opticians. Glasses are criminally overpriced, which makes them hard to sell to anyone remotely savvy in 2013. The chain is ridiculously technologically backward. in many cases it isn't possible to provide decent customer service because even the most basic questions (e.g. is this frame available at a nearby store?) can't be answered online or efficiently. It is unbelievably frustrating to tell a customer who wants to see a frame in a different color that it can't be ordered for her or shown to her online. The technology stores use is user-unfriendly and buggy. You'd think a firm with near-monopoly power in its industry that suddenly faces actual competition would make a strong effort to provide a better customer experience than the cheap internet competitors, but it seems LC is going out of its way to provide a worse customer experience: customers wait a long time (when it's busy) to finally meet with an untrained, barely paid salesperson whose only interest is in making more commission and SPIFFs. Because the "sales" are really permanent price hikes (so complete pairs can be "discounted" for marketing purposes), the "50% employee discount" is a joke--more like 10% (though the free pair of glasses/year is nice).