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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

39% would recommend to a friend

(2,640 total reviews)
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Alfonso Cerullo

38% approve of CEO

42% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Nov 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Compensation is very generous. Work life balance is pretty good, better than a traditional retail job. Holiday pay, PTO, No holiday hours, like you would have in a traditional retail environment.

Cons

They micromanage everything you do, and track everything! From how many email addresses you obtain, to how often you use an ipad with customers. There is about 30 goals that you are held accountable to, on a daily basis. You never know what the business focus is, or their vision, because it changes on a daily basis. Whenever they roll out new initiatives, it is so unorganized They never set you up with the tools you need to do your job. Especially if you are a new hire, they just throw you in, and expect you to learn as you go. The sales goals are extreme and a lot of times unattainable. If you do not achieve your sales goal, they treat you like dirt, and make you feel like your store made 0 dollars, that week, even though you brought in thousands of dollars. They are constantly cutting payroll hours, leaving no associates to work on the sales floor, which upsets customers, and they wonder why they are losing 10,000 customers a year. It's because there is no one on the sales floor to help.

1.0
Apr 9, 2012
Recommend
CEO approval
Business Outlook

Pros

They give a pension plan.. that's all they have to offer, the rest of the company and CEO are just filled with greed and don't care about customers or associates !!

Cons

They don't care about customers at all, they care only about money, they are a greedy company who wants us to pretty much steal from customers by sneaking eye ware protection plans on their orders and telling them they NEED it,, let the customer make that decesion !! shame on them !! And the don't care abot Their Associates at all, pay it awful for what we make for the company.. !!

1.0
Jul 30, 2023

Stay away

Recommend
CEO approval
Business Outlook

Pros

To see people who work hard everyday with you

Cons

Things started as soon as got hired and I understood the make such a huge mistake to accept this role. There is a lot of things and I read some comments and they are so true. Haven’t meet with any store manager who is happy or motivated. We are all desperate and exhausted, super unprofessional Regional Manager approach, Beware you will get call out any teams call or caps on mail chains because RM needs something urgently while your associates hours cut and you are running store with one associate and you have to pre testing, welcoming patients. It’s literally worst place you wish to work for.

Viewing 10 - 12 of 2,640 Reviews

Glassdoor has 2,675 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.