Is LensCrafters a good company to work for?

LensCrafters has an overall rating of 3.2 out of 5, based on over 2,675 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 39% of employees would recommend working at LensCrafters to a friend and 42% have a positive outlook for the business. The best reviews about LensCrafters have been left by employees working as Sales , Technician and Optometric Technician .

Does LensCrafters pay their employees well?

According to anonymously submitted Glassdoor reviews, LensCrafters employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LensCrafters. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at LensCrafters?

39% of LensCrafters employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LensCrafters 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at LensCrafters?

Sales Associate (266) , Eyewear Consultant (181) , Licensed Optician (126) , Optician (123) , Lab Technician (110) , Store Market Manager (78) , General Manager (69) , Assistant Manager (68) , Eyecare Advisor (57) , Lab Manager (56) , Store Manager (55) , Retail Sales Associate (51) , Sales Supervisor (48) , Optometric Technician (45) , Team Lead (45)

What are the pros of working at LensCrafters according to real employee reviews?

"Decent scheduling options but not a good pay increase" ((in 171 reviews)); "Good benefits that even seem to include massage and therapy but it isn't totally clear when such benefits begin." ((in 159 reviews)); "The gift of sight program is a great for people that can not afford glasses." ((in 97 reviews)); "Flexible hours and store discount" ((in 80 reviews)); "Coworkers are great and nice" ((in 71 reviews))

What are the cons of working at LensCrafters according to real employee reviews?

"poor management and too competitive" ((in 142 reviews)); "Sometimes managers have had no optical experience and don't really understand how to relate to employees." ((in 89 reviews)); "Poor training No real incentive to sell Lazy managers Repetitive" ((in 61 reviews)); "Schedules are not out 2 weeks in advance which means there is NO work life balance." ((in 60 reviews)); "Commission is low and only eligible when goal is met" ((in 59 reviews))

What are employees saying about LensCrafters layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about LensCrafters layoffs and their outlook for job security at LensCrafters in 2026.

What are the top reviewed LensCrafters locations?

New York , Chicago , Atlanta , Los Angeles , Austin , Houston , San Diego , Columbus , Orlando , Denver , Phoenix , San Antonio , San Francisco , Dallas , Cincinnati , San Jose , Saint Louis , Milwaukee , Indianapolis , Tampa , Boston , Athens , Richmond , Madison , Raleigh , Irvine , Sacramento , Minneapolis , Santa Clara , Virginia Beach

LensCrafters reviews

3.2

39% would recommend to a friend

(2,640 total reviews)

Alfonso Cerullo

38% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

2.9

Career opportunities

2.7

Culture & values

2.6

Work/Life balance

2.4

Senior management

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Feb 5, 2020

Used to be a top 100 "Best Places to Work"

Regional operations manager

Recommend

CEO approval

Business Outlook

Pros

The training that used to take place at GM conferences and from Regional Trainers was some of the best I have been a part of. If it weren't for the development in LensCrafters I would not be where I am. This is why I gave it 2 stars overall. The pay was good because there was so much turnover and if you don't mind not having a home life with family then you may like working here.

Cons

I am posting this from the view point of a regional but looking how the stores are treated. The culture when I left was toxic. I was a top performer and had a great supervisor but the Zone Vice President ran off all the Regional Manager's as well the Store General Managers. Italy has the belief that American's don't move fast enough with getting results so they fired the LensCrafters leadership and brought in someone from Italy (Giorgio Candido). From the top to the ZVP's the thought process is to work everyone to death and if they have a bad month then look to replace them. You are only as good as your last month.

2.0

Jan 3, 2019

Sales Lead

Sales lead

Recommend

CEO approval

Business Outlook

Pros

Good benefits and if you are full time they pay for your education.

Cons

Cons would be being micromanaged and having to take constant conference calls about nonsense. And then constantly watching regionals hire outside candidates for managerial positions with no optical experience or knowledge. The company pays you almost nothing in commission.

1.0

Feb 16, 2019

This job will suck the life out of you

Store market manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay and good health insurance. That’s about it.

Cons

I used to really enjoy working here. Now everything is micromanaged, to the max. They have reports, that track how much you are looking at reports. Surprised, they haven’t come up with some sort of personal tracking device, to hear what associates are saying to customers during a sale. If you do not sell ray ban, Oakley or blue iq $500 lenses to every customer, you are deemed unsuccessful, and not providing the best customer experience. Managers are constantly being told they are not doing enough coaching with their staff, especially if you do not make plan for the day. And upper management does not listen, to feedback from the stores. They just keep pushing. And forget about any praise, for the 100 things, you did right. They will only focus on the 1 thing you didn’t win at. Bottom line. This job will suck the life out of you, and you will never be good enough.

Viewing 4 - 6 of 2,640 Reviews

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Used to be a top 100 "Best Places to Work"

Sales Lead

This job will suck the life out of you

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