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LensCrafters

Part of Luxottica

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LensCrafters reviews

3.2

39% would recommend to a friend

(2,640 total reviews)
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Alfonso Cerullo

38% approve of CEO

42% positive business outlook

LensCrafters has an employee rating of 3.2 out of 5 stars, based on 2,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LensCrafters employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Nov 13, 2008
Recommend
CEO approval
Business Outlook

Pros

As an optical compay LensCrafters is very well respected. The optical field is a great area of work to gain experience in since it will always be around. They do alot of non-proft work and offer alot of room for volunteering as well.

Cons

It is a very catty place to work. The ONLY thing they care about is sales, the medical aspect means nothing. It is now a high fashion place to shop, and no longer a medical office. Moving up is next to impossible, they only hire management from outside the company usually. But they encourage their management to promise things to employees in order to get more service out of them, however those promises will never be fulfilled.

2.0
Oct 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Lenscrafters is the place to learn a trade without any prior knowledge. Want to learn retail? Sure. Want to learn how to manufacture lenses? Np. It is a company that can be a stepping stone to find the golden job or advance into corporate if your VERY patient and a SERIOUS brownie IF you become full time, the benefits package isn't bad, especially if you are management. For instance, Optometrists get benefits for their family as well. Did I mention you will learn to grow a thick skin or have a psychotic episode?

Cons

Because of the economy and how the company is trying to squeeze every penny from each store, the working environment is not great. While there are some great coworkers and management, the majority are shady, loony, and downright not personable. Depending on your store, work can be heaven or hell. Management has a very high turnover rate, I have seen 3 managers, 2 retail managers, a EECA, sales supervisor, and three lab techs get the boot while I have been with my store for 1.5 years. Our "incentives" for both lab are retail have gone in the tank with the company's new system of pay. No more christmas bonus, no more monthly store meetings (company doesnt want to pay for the hours, sheesh), hours are slashed like freddy kruger (some of the FT workers in my store are in danger of losing their PTO because of the cuts. To make matters worse, we now have to serve more customers with less help. As a lab tech, I have to constantly go out on the floor to help dispense and act as a retail associate sometimes. Also the benefits are terrible for part time employees like me, management bones me by making me work just under the requirement for full time status. Also depending on location, your store may be antiquated. Mine is from the 80s and hasnt been updated yet. We got some old school machines in the lab and a while back they stopped bringing in outside ppl to maintain the machines, now we have to fix them ourselves when our machine hotline takes you in circles as to how to fix it. Did i mention the pay is a little above welfare? Unless your the GM or Managing Optometrist, your not salary and even if your management still, your making under 20 bucks a hour. I forgot to mention the stress can be INSANE, both for retail and lab.

3.0
Oct 16, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are worth it, I find it hard to believe i could get all the health coverage I do somewhere else at a pretty reasonable amount. I have 6 years whith the company and get 4 weeks paid time off plus holidays. I dont think i would have the same benefits or time off that i do now if I was at a private practice. Its a great start in learning the industry, frames, lenses, budgets, lab work , retail operations, management training, if you pay attention to the workings of the company you will have a great opportunity to excell in the company or starting a private practice.

Cons

The biggest thing is if you are hourly the amount of hours you get change. With this economy you either perform or you dont get the hours, and at different times of the year there a very few hours to give. So the ones that do perform well get overworked due to the strict guide for hours. Store managers have final say in how upper management sees store associates, so if they arent level headed and react emotionally to everything first. Good luck breaking the picture that have painted of you with upper managment. There are good regional managers out there but you will really have to work to be heard.

Viewing 2635 - 2637 of 2,640 Reviews

Glassdoor has 2,675 LensCrafters reviews submitted anonymously by LensCrafters employees. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is right for you.