Does LoanCare pay their employees well?

According to anonymously submitted Glassdoor reviews, LoanCare employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at LoanCare. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at LoanCare?

48% of LoanCare employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LoanCare 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at LoanCare?

Customer Service Representative (29) , Loan Counselor (12) , Customer Experience Specialist (10) , Supervisor (9) , Customer Service Representative (CSR) (6) , Manager (6) , Loss Mitigation Specialist (5) , Single Point of Contact (SPOC Agent) (5) , Team Lead (5) , Customer Service (4) , Foreclosure Specialist (4) , Customer Experience Specialist I (3) , Customer Experience Specialist II (3) , Customer Service Specialist (3) , Customer Service Supervisor (3)

What are the pros of working at LoanCare according to real employee reviews?

"Teammates are amazing, Management is great, benefits are good and affordable, work from home, you can choose your schedule." ((in 19 reviews)); "benefits are good." ((in 16 reviews)); "Great people to work with" ((in 13 reviews)); "Some departments have good leadership" ((in 9 reviews)); "Work life balance is good at loan care" ((in 5 reviews))

What are the cons of working at LoanCare according to real employee reviews?

"No training provided and they dont care" ((in 18 reviews)); "No bonuses." ((in 6 reviews)); "6. Upper management is only concerned in telling our COO and CEO along with the clients what they want to hear." ((in 6 reviews)); "4 managers in 7 months, report developer working in a supervisory role and no follow" ((in 5 reviews)); "Not a lot of support from senior management" ((in 3 reviews))

What are the top reviewed LoanCare locations?

Virginia Beach , Jacksonville , Chandler , Pittsburgh , Norfolk , Moon Township , Coraopolis , Moon , Arlington , Mesa , Phoenix , Charlotte , Virginia , Pitsburg , Denver , Philadelphia , South Park , Daytona Beach , Orlando , Tampa , Woodstock , Pitts

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LoanCare

Part of Fidelity National Financial

LoanCare reviews

3.1

48% would recommend to a friend

(301 total reviews)

Dave Worrall

61% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.9

Senior management

LoanCare has an employee rating of 3.1 out of 5 stars, based on 301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The LoanCare employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

301 reviews

1.0

Sep 17, 2024

Horrible. Absolutely horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only pros of this position were remote work and bonuses.

Cons

this company has horrible training, benefits, and management. they question vacation requests for one day off if you don't put them in several months in advance. The training is horrible and if you have questions VPs and mangers don't even know the answers to help you. This job is not worth the pay because you will be completely stressed every shift due to poor leadership. Honestly the call trainers are a joke. Working for loancare is a complete waste of time. again the VPs have no idea about policy or produces. if you enjoy getting yelled at for 8 hours by customers this is the place for you

2.0

Aug 9, 2024

Wouldn't Recommend

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Remote employment; good benefits and pay.

Cons

Unrealistic metrics for processors and specialists.

2.0

Jul 14, 2024

Subpar Leadership

Internal mortgage risk analyst

Recommend

CEO approval

Business Outlook

Pros

The leadership in Claim analysis is amazing and helpful. They back their team and are very interactive with the team.

Cons

The leadership on the Internal Mortage Risk Analyst side was completely the opposite. When I first arrived on the team I asked a lot of questions to ensure I understood the role from his perspective and to ensure I would meet the expectations. He only acted supportive in front of other team members and was very condescending when we were the only two interacting. I even reached out HR. That only proved that HR is on the side of the company and the leadership and regular employees can be replaced.

Viewing 31 - 33 of 301 Reviews

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Jobs at LoanCare

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Claims Support Specialist - Remote

QUALITY ASSURANCE CLAIMS SPECIALIST – REMOTE