LoopNet reviews

2.9

41% would recommend to a friend

(101 total reviews)

Cameron Stewart

45% approve of CEO

39% positive business outlook

LoopNet has an employee rating of 2.9 out of 5 stars, based on 101 company reviews on Glassdoor which indicates that most employees have an average working experience there. The LoopNet employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

101 reviews
2.0
Jan 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Your co workers and some free perks are now the only reason anyone would stay at this job now... I help positions in 2 departments for a total of about 3 years and was very impressed in the first year with the company culture, perks and what I learned.

Cons

Now that LN has been bought out things have drastically gone down hill- particularly in the Client Services and sales departments ( the heart of the company) Even before the take over ( I say take over because the new co is literally sucking the life and culture out of what use to be a decent place) The mgmt in the client service department was not great. It reeks of favoritism and fear. God help you if you get on their bad side or have any kind of opinion . The pay is meager and they throw a 1-3% raise at you once a year to get your hopes up and preach about the "opportunity to come"as well.( BTW - it never comes) Since they have been taken over there is even less hope. Those same horrible managers are on edge since their jobs are now in jeopardy and they micromanage to the point of almost giving you an anxiety attack. Your questioned about EVERYTHING including using the restroom during peak business hours ( I am not kidding) and to top it off no one speaks up or goes to HR because they are afraid of their managers. Day to day-You are logged into a queue where you take back to back calls of clients ranging from literally teaching them how to turn on the computer to adding a listing. In this role you are made to feel like you must assist the client so fast to get to the next one you not only frustrates you but the clients as well. Management makes this worse by sending you IM's asking what is taking so long... It is like they do not even remember what its like to do the job.. Oh and if your SUPER busy- don't expect them to log in and help take calls to help, they send most of their calls to VM anyway... And that is if they are even present.. Some of them get to work from home 90% of the year... At the end of the day you feel used up and under appreciated in the client service department and that is the upside if your a favorite"- which is blatantly obvious who they like and who they hate ( yes hate). Sales department is not doing much better - but the "review from a top performer" covers that pretty well- so make sure to read that if you are going into sales there.

2.0
Aug 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Great initial sales training, awesome location near the ball park, average benefits, free beer/snacks on Fridays, free breakfast on Mondays, free baseball tickets once a month during the season. Most of the sales team is young with college degrees.

Cons

If one of your customers that you have been working on for any amount of time signs up online instead of over the phone with you, you will get no credit and this happens a lot. You also have to tag all of your leads once every 30 days or another rep might get the sale or if the client calls in to sign up you will get nothing. If a client has a duplicate (two) account the first person to call them gets the credit not matter who did the work or what account gets upgraded. They do not want you chasing/closing big deals or working with any customers who are already premium members. You can not upgrade/up-sell current members to better products.The system is also designed to reward the top reps with inbound sales calls as well as better leads. But if everyone got the best leads and inbound phone calls there would not be enough to go around so they keep the quotas high and the door revolving. They also do not give you any discounts to sell with, you pitch the same price that your customer sees on the website. The system also strongly resists change. The pay is not very good even if you are a top 10. Real young atmosphere - lot's of egos, gossip, drama. Upper management will lie about all the future opportunities and dangle carrots in front of you when nothing is ever going to present itself. There is not much of a career path, you do not want to be there long enough to get to Senior Territory Manager. You have to clock in and clock out or risk losing any incentive pay outs. They will teach you to be agressive, talk to the decision makers, make them feel uncomfortable, and go for the hard sale, but you run the risk of getting in trouble for doing any of these things. Once you finish sales training you will not have much support after that, they kind of throw you to the wolves and it is up to you to succeed or not.

4.0
Apr 28, 2012
Recommend
CEO approval
Business Outlook

Pros

The best reason to work at LoopNet is that is it is location is perfect...right across from the ball park means easy commute and lot of parking if you opt to drive. LoopNet offers commuter dollars or pays for over 80% of your parking which is GREAT. The People...enough said. Like any company LoopNet size there is going to be a few people or managers you can't stand..however I made long term friends at LoopNet. Also the perks, random days off, paid holidays, random days when the office close early usually on Fridays...Friday happy hours in the office EVERY FRIDAY!!! The higher paid managers often take you out for drinks and apps.

Cons

Virtually NO ONE leaves LoopNet once they become mid to senior managers..so that means there is little if any room to move up or out of the position you were first hired in even after 3-5 years. Promotions here takes forever and even after your first promotion the next one is years away. LN may toss you a little more money once a year however. Make the right friends in the right places quickly...NEVER be late to work...like ever and even though LoopNet is a fun place to work be cautious and never do anything to allow anyone to ever think you are negative person. Again, you will never buy a house working at LoopNet unless you were lucky enough to get stock before the company went public, or you somehow become a manager in a department or capacity that does not directly threaten the LoopNet Establishment of the entrenched Middle management team. If you get a job at LoopNet where you are taking power away from another manager God help you...and you will probably not last long...so hold off on that house.

Viewing 22 - 24 of 101 Reviews

Glassdoor has 104 LoopNet reviews submitted anonymously by LoopNet employees. Read employee reviews and ratings on Glassdoor to decide if LoopNet is right for you.