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Lowe's Home Improvement

Engaged Employer

Lowe's Home Improvement reviews

3.5

61% would recommend to a friend

(47,927 total reviews)
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Marvin Ellison

66% approve of CEO

56% positive business outlook

Lowe's Home Improvement has an employee rating of 3.5 out of 5 stars, based on 47,927 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lowe's Home Improvement employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

48K reviews
2.0
Aug 2, 2025
Recommend
CEO approval
Business Outlook

Pros

There are smart and good people who want to do great things, I’ve made plenty of good friends and genuinely enjoy most people.

Cons

Lowe’s is a mess. What used to be a decent place to work has turned into a toxic grind. Leadership is completely out of touch — they keep demanding more, faster, with fewer people, and act like anyone who raises concerns is just being negative. Everything is treated like an emergency, but no one in charge has the guts to say no or push back on the insanity. It’s chaos from the top down. Managers are mostly focused on kissing up, not supporting their teams. Morale is in the gutter. Burnout is everywhere. People are quitting or quietly checking out, and the ones who stay are just trying to survive. There’s also no real strategy. Executives are clearly just throwing random ideas at the wall to see what sticks. It’s all guesswork and panic. Most of their moves are ripped straight from their old playbooks at Home Depot, and now that they’ve exhausted that, they’re scrambling — making reactive decisions with no long-term vision or understanding of what actually works here. The forced 5-day return to office is just salt in the wound. It kills flexibility, hurts recruiting, and shows exactly how little trust leadership has in their own people. Meanwhile, pay and benefits are worse than what you’d get in a lot of other industries — so there’s no real reason to stay. Unless you’re out of options, don’t bother. Tons of people are just waiting for the job market to bounce back so they can get out. Avoid if you can.

3.0
Apr 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent benefits overall but very high deductible plans for health care. Good team spirit at my branch and managers overall are good and appreciate the staff.

Cons

Has "winning together" bonus paid quarterly but is very difficult to hit and have only have received this three times in two and a half years and two of those times the CEO awarded it without the branch making it. Decent starting salary but future pay raises, even with "exceeds expectations" performance review does not keep up with inflation. According to the US Bureau of Labor Statistics the previous year CPI (Consumer Price Index) was 2.8% and my raise for the next 6 months was 1.48%. If I got the same raise again in six months then my overall annual salary rate increase will be effectively 2.23%. So, not enough to cover the the rate of inflation (even with glowing reviews of "exceeds expectations" and numerous other service awards and accolades).. I can only surmise that Lowe's, like other retail organizations, wish to have good turnover of the staff to keep overall expenses low and so does not award pay raises commensurate with performance and inflation.

1.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

I really cannot think of a good reason to want to be employed by a company that does not take care of their employees or their customers.

Cons

After 6 weeks of "training" you are expected to take calls and follow their "Process". They did not tell you that their process changes weekly or monthly. If you do not follow the newest version of this process you could be put in "Immediate Need status".. which then sends you to possible termination. It is like living in fear every single day. A calll or work task is pulled and critiqued, graded weekly. You are supposed to be above 85% each week to be in good standings. Unfortunately, some calls are difficult and you are multi tasking while on phone trying to read through the timeline notes on the account while also reading the most updated version of what that particular call is regarding. So, no memorizing, or repeating as it changes regularly. Impossible to succeed.

Viewing 124 - 126 of 47,927 Reviews

Glassdoor has 49,433 Lowe's Home Improvement reviews submitted anonymously by Lowe's Home Improvement employees. Read employee reviews and ratings on Glassdoor to decide if Lowe's Home Improvement is right for you.