Is Lumen a good company to work for as a Program Manager?

Program Manager professionals working at Lumen have rated their employer with 4.0 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Program Manager Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Program Manager interview questions at Lumen .

Does Lumen pay Program Manager employees well?

Program Manager professionals rate their compensation and benefits at Lumen with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is 11.1% better than the company average rating for salary and benefits. Find out more about Program Manager salaries at Lumen.

How happy are Program Manager professionals working at Lumen?

93% of Program Manager employees at Lumen would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Program Manager professionals have also rated Lumen with a 4.7 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.8 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 655 reviews)); "Good Work Life Balance and WFH" ((in 614 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 493 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 449 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 166 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 382 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "low salary and non timely promotions" ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

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Lumen

Lumen Program Manager reviews

4.0

93% would recommend to a friend

(18 total reviews)

Kate Johnson

100% approve of CEO

99% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.8

Culture & values

4.7

Work/Life balance

3.9

Senior management

3.9

Career opportunities

3.8

Compensation and benefits

Program Manager employees have rated Lumen with 4.0 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Program Manager professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Program Manager professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

18 reviews

5.0

Oct 28, 2025

Great experience

Program manager

Recommend

CEO approval

Business Outlook

Pros

- Great culture - Great teams - Growth path - Flexible hours

Cons

None that I can think of

Lumen Response

8mo

Thank you for your insight into working at Lumen. Great to hear that you have had a positive experience with our dynamic! We believe in helping everyone to reach their full potential. We're happy to have you on the team.

3.0

Sep 10, 2025

Good Work Life Balance, Low Pay

Program manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility in work schedule, the team morale really depends on the leader

Cons

They have been bringing in a lot of Microsoft employees in the past 2 years and it does seem like salary ranges are going up- however, if you are a current employee it's challenging to get a raise. They don't promote from within and typically leadership will hire from outside as well.

Lumen Response

10mo

Thank you for sharing your experience with us. We’re glad to hear that the flexibility in your schedule has supported a positive work-life balance. We recognize your concerns regarding compensation and advancement. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure our pay is market competitive. We appreciate your feedback and thank you for being part of the team!

4.0

Jul 24, 2025

Best Work/Life Balance

Program manager

Recommend

CEO approval

Business Outlook

Pros

Lumen is fully remote and the best decision I've ever made.

Cons

It's been challenging to solidify a promotion. Pay is moderate.

Lumen Response

11mo

Thank you for your review! We're happy to hear that you enjoy Lumen's work culture. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We also believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. We appreciate your transparency as well. Lumen is committed to helping our employees reach their full potential. We hope you feel comfortable reaching out to your manager to discuss your concerns. Thank you again for your review and for everything you do with us!

Viewing 1 - 3 of 18 Reviews

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Lumen Program Manager reviews

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