Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Mar 28, 2023

Toxic

Recommend
CEO approval
Business Outlook

Pros

You get a lot of free products!

Cons

The Lush working environment is portrayed as this healthy, inclusive, working space. In every sense it is not. There is no diversity in the hiring process nor in moving people up. Oppertunities are offered and retracted or forgotten about. Managers and staff are extremely clique-y to a point that that's where promotions are held. Mental health is treated as an inconvinience. This was the most toxic, cruel, and soul crushing job I've ever had....and it was PART..TIMEEEEE....

1.0
Nov 30, 2022

Awful place to work

Recommend
CEO approval
Business Outlook

Pros

Discount on product Work from home

Cons

Isolated working No teamwork No development Cliques of teams and groups to get bonuses or promotions Bullying in the workplace No hierarchy Cover up of issues ie controlling behaviour, sexual assault

1.0
Oct 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Do meet some lovely people and get good staff discount. Loads of free stuff, probably too much.

Cons

Too many to list: • No Regional Managers leaving store managers with total control, creating huge disparity between different stores. This also means progression is difficult as once youre a store manager thats it. •Toxic workplace where all staff have become too involved in each others lives, no proper boundaries set between managers and staff creating an environment of gossip. • Upper management too concerned with being positive to give staff members a reality check. Some staff were (and still are) waiting for promised/suggested promotions but in reality they will never be offered these positions, management just string them on for years and years. • Lack of consistency and clear favouritism when it comes to most things - availability feedback etc. • No consistency within the management team • Lots of drama within the team, people feel a need to be included in everything and consistently there is drama about nights out etc • Yet throughout this nobody is ever really held accountable, put on performance reviews or have efficient action taken. I mean you even had some really serious incidents in my tenure and rather than actually firing staff they were just demoted? • Toxic workplace leass to people doing work way above their pay grade! Wether this be training marketing etc

Viewing 286 - 288 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.