MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)
avatar

Anthony Marlowe

58% approve of CEO

58% positive business outlook

MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

513 reviews
1.0
Dec 9, 2015

Poor Supervision

Recommend
CEO approval
Business Outlook

Pros

The agents want to learn and do their job effectively

Cons

Aagents are not able to do their job because of unprofessional and dishonest management

1.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Miss shonteeya & shakedreria are the only professionals there

Cons

Carmen Todd the supervisor there is a drunk she walks around all day tripping over everything . Always has her drink mixed in with her coffee in a coffee cup so that no one notices the Team Lead Alexis is always in drama with girls on the floor. Always trying to fit in when she should be doing her job .She’s always running peoples business in and they still allow her to be Team Lead which is crazy to me because she does powder as well and she has done powder with a few girls that used to work there. there’s another Team Lead name Anna, who does crystal meth. She has no teeth in her mouth and they are completely and extremely obnoxious and rude. They all need to be removed from this building and replace with professional people. Who aren’t drug addicts and actually wanna do their job. This place is a circus . People vaping on the call floor no structure phone are still being out while on the call floor as well. Someone from corporate needs to take charge and bring in professional because these people makes MCI LOOK BAD AND MAKES PEOPLE NOT EVEN WANT TO BE IN THAT ENVIRONMENT . I’m glad I moved on and found me a better job with less drama im in my 40’s I can’t deal with all that

1.0
Aug 1, 2021

Save yourself the headache

Recommend
CEO approval
Business Outlook

Pros

There isn’t any pros, all I can say the process for hire was easy. But beware.

Cons

This company is not loyal to the people that keep them up and running. If you get bored for this company you are just a seat filler until they want to throw you away without reason. I was a full time permanent employee or so I was told until July 2021. I have been waiting on my new contract assignment to start since 7/12. Was told it would be pushed back a week and I still haven’t heard anything. The last contact ended abruptly and we were told that we would need to pick another assignment the very last minute. HR is not existent, the supervisors know just as much as you do and can’t supervise correctly, they don’t care because they get the same pay as the people they are “supposed “ to be supervising so there is really no help from them. I really liked this company the first few months of working with them and thought that I would be able to grow with them. They proved me so wrong. Now I’m stuck on no way to reach anyone in HR to apply for unemployment and I can’t even get a call back or email from them to tell me what’s going on. DO NOT TRUST MCI!

Viewing 10 - 12 of 513 Reviews

Glassdoor has 572 MCI reviews submitted anonymously by MCI employees. Read employee reviews and ratings on Glassdoor to decide if MCI is right for you.