1. They kept the lights and AC turned off after 5 to save money. In AZ. They did this for the 7 years I worked for them.
2. You could not get promoted out of support the way the review program was set up. In order to get promoted, you had to have at least a 3.5 on your last review. How, here's the kicker. Your raise was tied to your review score. If you score a 3, you get a 3% raise, etc. Management told my boss he could not give more than a 3% raise, which means on my review, I got a 3. The review means nothing, its just tied to how much they are allowed to give out for raises. Remember, you can't get promoted unless you have at least a 3.5 on your last review.....which no one gets, because they're not going to spend the money on that. It was really, really messed up. And the reason I left.
3. Perpetually understaffed which made it impossible to give good customer service. Hold times for customers were usually 20-30 minutes.
4. No respect for a scheudle. They would schedule you to get off at 11pm only to come back at 6 AM. This happened all the time.
