There are many.
1) Company is the laughing stock of most other’s in area – I have heard literally dozens of times how the interviewers at ABC company made light of the horrible treatment of employees here at Micros.
It is an unfortunate truth that so many other companies know of our shortcomings, but our own management remains willfully ignorant.
2) Lack of Process – There is no documentation, no planning, no software development, no process at all. This goes for R&D, Escalation, Customer Service. So far we have had the lead, the name recognition and a massive distribution network to keep in the lead, but knee jerk reactions and an unwillingness to invest time and resources into the company will ultimately be the downfall of Micros.
3) Out of date management – unfortunately Micros resembles an age old feudal structure. There are a very few out of touch people running the company from an ivory tower with such prejudice and bias in their own views and reactions that even their own managers and directors are reluctant to inform them of any problems.
The common worked will not see a raise this year (generally from 1-5 percent) but the highest up already received their raises (from 7.5 and up) as well as bonuses.
4) Employee treatment - regardless of employee perceptions there are certain standards one can count on in any other competitive company – flex time (even if limited); raise percentages that go up – micros yearly raise percentages have not changed in over 10 years; courtesy – this is a huge issue and a main problem with Micros – they are incapable of understanding that the smallest gesture of gratitude can mean more than months of berating, and yield better results.
