Mad City Windows & Baths reviews

3.5

60% would recommend to a friend

(313 total reviews)

Cory Henke

Not enough data to show CEO approval

59% positive business outlook

Mad City Windows & Baths has an employee rating of 3.5 out of 5 stars, based on 313 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mad City Windows & Baths employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

313 reviews
2.0
Aug 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice coworkers Bosses are nice Really good pto Break area is clean and has free coffee Flexible schedule

Cons

The pay is so bad. They promise salary in the offer and then at the interview tell you you’re making an extremely low amount plus commission. News flash the commission is non existent if you aren’t AMAZING at sales. You have to be soo good at it, calling non stop and pushing people to make appointments and it’s not easy. Only certain people make commission and they’re the ones loved by managers. I’ve seen people not get their commission from just one single customer not showing up, it’s not fair at all to lose that money. If you aren’t full time, don’t expect to get a raise. They don’t offer raises to someone under 40 hours. They encourage you to write fake good reviews for prizes They expect you to be making an insane amount of appointments everyday, on top of on your other work and then tell you it’s so easy they don’t understand why you can’t do it. ITS NOT EASY. You get hung up on, screamed at and called names all day long. Also most people don’t answer so out of 100 maybe 10 answer. Calling in is awful. They don’t understand that people get sick and they write you up for every call in even if you’re puking. The day drags on, it’s very repetitive.

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Mad City Windows & Baths Response
1y
Thank you for sharing your thoughts on your experience with us. We appreciate your positive feedback on coworkers, benefits, and the environment. We acknowledge your frustrations regarding pay and commissions - we aim to provide clear expectations and information to all new hires, but your concerns are noted. If you have specific suggestions, please feel free to share them with our management team.
2.0
May 14, 2024
Recommend
CEO approval
Business Outlook

Pros

incredible pay if you get lucky with sales

Cons

A lot of times people will call to cancel appointments and mad city wont tell you. They will have you waste your time and drive an hour and a half out to a house thats already canceled just to see if maybe youll get lucky and the homeowner will let you in. most of the time if someone canceled they canceld for a reason so you wont get into the house and you can then enjoy your hour and a half ride back home. 3 hours of driving in total... for $0 of pay.

2.0
Dec 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Potential for money is good

Cons

Management hand picks who gets good leads, The scheduling center is incentivized by getting the salespeople in the door. They don’t care about the customers. They intentionally won’t tell a sales rep the customer called to cancel so they don’t lose their bonus. Sales reps are constantly showing up to houses that called to cancel. Management makes threats weekly to try to intimidate the sales force. Job security doesn’t exist and neither does work/life balance. If money is all that matters to you, this may be the job for you.

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Mad City Windows & Baths Response
2y
We appreciate your candor, and your insights are important to us as we continuously strive to improve our work environment. We want you to know that this behavior does not align with our values. We will investigate these matters thoroughly and take corrective action as needed to create a healthier and more supportive work environment. We are committed to fairness and transparency in all aspects of our business, and your feedback will prompt us to review and address these processes. Thank you for taking the time to share your feedback regarding your experience at Mad City Windows & Baths.
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Glassdoor has 317 Mad City Windows & Baths reviews submitted anonymously by Mad City Windows & Baths employees. Read employee reviews and ratings on Glassdoor to decide if Mad City Windows & Baths is right for you.