Question 1

Is Maximus a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Maximus have rated their employer with 2.8 out of 5 stars in 417 Glassdoor reviews. This is a lower than average score with the overall rating of Maximus employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at Maximus now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Maximus.

Question 2

Does Maximus pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Maximus with 2.8 out of 5 stars based on 417 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Maximus.

Question 3

How happy are Customer Service Representative CSR professionals working at Maximus?

Accepted Answer

23% of Customer Service Representative CSR employees at Maximus would recommend their employer to a friend. This rating has decreased by 40% in the past 12 months. Customer Service Representative CSR professionals have also rated Maximus with a 2.8 rating for work-life-balance, 3.1 rating for diversity and inclusion, 2.6 rating for culture and values and 2.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Maximus?

Accepted Answer

Customer Service Representative (757), Customer Service Representative (CSR) (487), Employment Advisor (100), Call Center Representative (83), Supervisor (83), Eligibility Specialist (69), Manager (58), Case Manager (51), Call Center Supervisor (48), Quality Analyst (48), Functional Assessor (43), Project Manager (37), Customer Service (CSR) (36), Business Analyst (32), Operations Supervisor (32)

Question 5

What are the pros of working at Maximus according to real employee reviews?

Accepted Answer

"The pay is good and that's about it but this system request 20 words." ((in 520 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 309 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 246 reviews)); "Remote work from home smh" ((in 216 reviews)); "Good salary and working from home" ((in 87 reviews))

Question 6

What are the cons of working at Maximus according to real employee reviews?

Accepted Answer

"Poor training and organising schedule" ((in 160 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 148 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 74 reviews)); "The communication is poor and the regard for the people is very low." ((in 52 reviews))

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Toxic culture with bullying management

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