Mercury Insurance Company reviews

I used to enjoy working for the company back when I started over 10 years ago. Now, I am just embarassed that I did. Within the last few years, the company has gone through many changes such as new leadership team and computer system. With the changes came growing pains. Employees became overworked due to insufficient staffing and unmanageable workload. In addition, new policies and procedures were implemented that doesn't make sense. Employees were constantly micromanaged and their autonomy were taken away. I've worked here over 10 yrs and yet management would question every decision I make. It became unbearable that I finally got up and left. Once I put my notice in, it seems as though I no longer existed and that my 10 plus years of service did not matter. Well, thank you Mercury for making me seek other opportunity elsewhere. It was the best decision I have made.

I worked for Mercury for 12 years. The first several years were great- family atmosphere, bonuses and raises. Then they brought in new upper management. It became all about numbers. They would set goals for things that we had little control over. It became not about helping people, but about selling customer surveys and such. The goals were very hard to attain, and if you did not meet these goals, then you were written up, which meant no bonus, no raise, and no promotion. I didn't get a raise for 3 years. Then they started firing people, people were quitting, and people were going on stress leave. People like me who had been there for a long time felt like we had targets on our backs. We knew they wanted to get rid of the veteran adjusters so they could hire kids right out of college and pay less.