Claims Specialist II Santa Clarita CA
Pros
Great coworkers, 2 week holiday pay bonus, decent benefits, nice lounge with Nespresso, Pac Man, massage chairs etc. Some inspiring mentors. Your experience here will be defined by what kind of supervisor you get. I enjoyed the work and interacting with colleagues and customers. Mon-Fri only.
Cons
Too much micromanagement. Claims volume goes up and down but hard to manage. Too many activities to complete. Mercury's direction going forward seems to be muddled and unfocused. Company changes direction often. Management is involved in too many meetings and committees especially regarding audit procedures. You are also judged on items that are not included in your yearly evaluation, such as referrals to direct repair facilities. Adjusters receive way too many calls. Calls for deductibles being waived or claim status should be routed to a support unit or to an online app.