Is Mercy a good company to work for as a Patient Service Associate?

Patient Service Associate professionals working at Mercy have rated their employer with 3.7 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of Mercy employees being 3.6 out of 5 stars. Search open Patient Service Associate Jobs at Mercy now and start preparing for your job interview by browsing frequently asked Patient Service Associate interview questions at Mercy .

Does Mercy pay Patient Service Associate employees well?

Patient Service Associate professionals rate their compensation and benefits at Mercy with 2.6 out of 5 stars based on 42 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Patient Service Associate salaries at Mercy.

How happy are Patient Service Associate professionals working at Mercy?

63% of Patient Service Associate employees at Mercy would recommend their employer to a friend. This rating has increased by 61% in the past 12 months. Patient Service Associate professionals have also rated Mercy with a 4.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Mercy?

Registered Nurse (272) , Registered Nurse, BSN (87) , Medical Assistant (71) , Patient Access Representative (68) , Patient Care Technician (39) , Pharmacy Technician (32) , Patient Service Representative (29) , Licensed Practical Nurse (LPN) (28) , Director (26) , Manager (26) , Certified Nursing Assistant CNA (25) , Nurse Practitioner (25) , Staff RN (25) , Licensed Practical Nurse (23) , PCT Patient Care Tech (23)

What are the pros of working at Mercy according to real employee reviews?

"Benefits are good and patients appreciate you" ((in 233 reviews)); "Coworkers are all great and helpful" ((in 192 reviews)); "Great people and they were very flexible with my college schedule." ((in 168 reviews)); "The culture and teamwork in most units are great" ((in 71 reviews)); "Good work/life balance" ((in 42 reviews))

What are the cons of working at Mercy according to real employee reviews?

"Low pay and typically understaffed" ((in 254 reviews)); "Poor management and more about the amount of patients you see in a day rather than patient care." ((in 171 reviews)); "Poor Leadership and lots of turnover" ((in 58 reviews)); "Upper management can be poor." ((in 52 reviews)); "they say all managers have an open door policy, but that's not true." ((in 36 reviews))

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Mercy

Mercy Patient Service Associate reviews

3.7

63% would recommend to a friend

(42 total reviews)

Steve Mackin

23% approve of CEO

54% positive business outlook

Ratings by category

4.1

Work/Life balance

3.6

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.0

Senior management

2.6

Compensation and benefits

Patient Service Associate employees have rated Mercy with 3.7 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Patient Service Associate professionals have a good working experience there. Mercy is rated in line with the average (within 1 standard deviation) by Patient Service Associate professionals compared to other employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

1.0

Nov 13, 2019

Not worth the stress

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Flexible schedules. There were always opportunities to pick up extra shifts.

Cons

Working as a patient care technician was mentally, physically, and emotionally draining. The nurses were not helpful and actually quite lazy. Management showed no appreciation for employees. The pay is HORRIBLE for the amount of work you are doing. I chose this position for experience in the nursing field while in school and after a few months of working at Mercy i chose to pursue another career path. The last straw was working this job while pregnant and there was no type of help from management or staff to accommodate patients where i could not. Management made my pregnancy feel like an inconvenience. Insurance premiums are also unreasonable.

Mercy Response

Thank you for bringing this to our attention! We apologize that you’ve had a poor Mercy experience. The best way for us to improve is by hearing from people directly so would you be willing to discuss this more in depth offline? We would really appreciate hearing more details regarding this situation so we can investigate this further and continue to improve. Please email us at please email us at mercyrecruitmentfeed@mercy.net. Thank you so much.

3.0

Jul 9, 2019

Pca

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

There are very nice people

Cons

They do not pay well compared to others

Mercy Response

Thank you so much for sharing your experience! We appreciate you continuing the work of Catherine McAuley. We've made a conscious decision at this time to not make any adjustments to our compensation and benefits packages. After doing an extensive evaluation of our packages in comparison to other employers in the area as well as our industry, we find that our compensation and benefits are fair. If you would like to discuss your benefits and compensation packages further, please email mercyrecruitmentfeed@mercy.net.

5.0

Jun 28, 2019

PCA loving her job

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedules, great co-workers, and rewarding career

Cons

Health Benefits could be better

Mercy Response

Thank you so much for taking the time to leave us this incredible review. We appreciate all the work you do as a PCA. Mercy is able to deliver a transformative healthcare experience thanks to Patient Care Techs like you. Again, thank you for the kind words and the life changing work you do here at Mercy!

Viewing 37 - 39 of 42 Reviews

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