Is Mercy a good company to work for as a Patient Service Associate?

Patient Service Associate professionals working at Mercy have rated their employer with 3.7 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of Mercy employees being 3.6 out of 5 stars. Search open Patient Service Associate Jobs at Mercy now and start preparing for your job interview by browsing frequently asked Patient Service Associate interview questions at Mercy .

Does Mercy pay Patient Service Associate employees well?

Patient Service Associate professionals rate their compensation and benefits at Mercy with 2.6 out of 5 stars based on 42 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Patient Service Associate salaries at Mercy.

How happy are Patient Service Associate professionals working at Mercy?

63% of Patient Service Associate employees at Mercy would recommend their employer to a friend. This rating has increased by 61% in the past 12 months. Patient Service Associate professionals have also rated Mercy with a 4.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Mercy?

Registered Nurse (272) , Registered Nurse, BSN (87) , Medical Assistant (71) , Patient Access Representative (68) , Patient Care Technician (39) , Pharmacy Technician (32) , Patient Service Representative (29) , Licensed Practical Nurse (LPN) (28) , Director (26) , Manager (26) , Certified Nursing Assistant CNA (25) , Nurse Practitioner (25) , Staff RN (25) , Licensed Practical Nurse (23) , PCT Patient Care Tech (23)

What are the pros of working at Mercy according to real employee reviews?

"Benefits are good and patients appreciate you" ((in 233 reviews)); "Coworkers are all great and helpful" ((in 192 reviews)); "Great people and they were very flexible with my college schedule." ((in 168 reviews)); "The culture and teamwork in most units are great" ((in 71 reviews)); "Good work/life balance" ((in 42 reviews))

What are the cons of working at Mercy according to real employee reviews?

"Low pay and typically understaffed" ((in 254 reviews)); "Poor management and more about the amount of patients you see in a day rather than patient care." ((in 171 reviews)); "Poor Leadership and lots of turnover" ((in 58 reviews)); "Upper management can be poor." ((in 52 reviews)); "they say all managers have an open door policy, but that's not true." ((in 36 reviews))

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Mercy

Mercy Patient Service Associate reviews

3.7

63% would recommend to a friend

(42 total reviews)

Steve Mackin

23% approve of CEO

54% positive business outlook

Ratings by category

4.1

Work/Life balance

3.6

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.0

Senior management

2.6

Compensation and benefits

Patient Service Associate employees have rated Mercy with 3.7 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Patient Service Associate professionals have a good working experience there. Mercy is rated in line with the average (within 1 standard deviation) by Patient Service Associate professionals compared to other employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

3.0

Aug 19, 2020

Interesting

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Working as a team with very talented people

Cons

You may not work on the floor you where hired on

Mercy Response

Thank you for your review and feedback. We appreciate and value all our co-worker’s feedback. We are always looking for ways to improve and you are a valued part of this process. We hope you have a wonderful day!

3.0

Feb 24, 2020

If healthcare is your passion, Mercy is a pretty good place to work

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

good benefits, lots of variety, opportunity for internal job transfers, meet lots of people, you're doing good in the world, good culture

Cons

Too much bureaucracy, pays less than other area hospitals, responsibilities vary greatly from department to department even though it is the same role, staffing ratios are often inadequate. A lot of promises get made and then not delivered on. There is insufficient reward to hard work/ good employees; their procedures & policies encourage mediocrity.

Mercy Response

Thank you for bringing this to our attention! We’re sorry to hear that you’ve had a poor Mercy experience. The best way for us to improve is by hearing from people directly so would you be willing to discuss this more in depth offline? We would really appreciate hearing more details regarding your comments so we can investigate this further and continue to improve. Please email us at please email us at mercyrecruitmentfeed@mercy.net. Thank you so much.

3.0

Jan 9, 2020

PCA at Springfield

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Patients were typically kind to staff

Cons

RNs didn’t want to do any patient care

Mercy Response

Thank you for serving Mercy as a patient care technician! Mercy is able to deliver a transformative healthcare experience thanks to PCTs like you. The work you do is life changing! Please feel free to reach out to mercyrecruitmentfeed@mercy.net with any further comments or suggestions you wish to share. Thank you for taking the time to write a review!

Viewing 34 - 36 of 42 Reviews

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Mercy

Mercy Patient Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Interesting

If healthcare is your passion, Mercy is a pretty good place to work

PCA at Springfield

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