Is Michaels a good company to work for?

Michaels has an overall rating of 3.1 out of 5, based on over 9,996 reviews left anonymously by employees. This rating has been stable over the past 12 months. 44% of employees would recommend working at Michaels to a friend and 36% have a positive outlook for the business. The best reviews about Michaels have been left by employees working as Part Time Sales Associate , Community Manager and Front End Cashier .

Does Michaels pay their employees well?

According to anonymously submitted Glassdoor reviews, Michaels employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Michaels. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Michaels?

44% of Michaels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Michaels 3.0 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Michaels?

Sales Associate (1012) , Cashier (984) , Sales Associate/Cashier (806) , Replenishment Associate (384) , Customer Experience Manager (335) , Store Manager (263) , Certified Custom Framer (249) , Custom Framer (155) , Retail Sales Associate (144) , Support Specialist (111) , Manager (108) , Replenishment Manager (95) , Operations Manager (90) , Framer (74) , Custom Framing Manager (71)

What are the pros of working at Michaels according to real employee reviews?

"Coworkers were great and seemed to genuinely like or not mind doing their jobs at all." ((in 660 reviews)); "The people I worked with are great and the employee discount was good as well." ((in 593 reviews)); "Hours are flexible and perfect for what I need." ((in 367 reviews)); "Flexible hours and scheduling." ((in 200 reviews)); "Benefits are good for full time and part time employees" ((in 166 reviews))

What are the cons of working at Michaels according to real employee reviews?

"Was always asked to stay later than scheduled and the pay was low for the amount of work that needed to be done" ((in 990 reviews)); "Management was poor and unorganized" ((in 711 reviews)); "Each store is different and if you have a bad manager then things can get chaotic." ((in 447 reviews)); "No training and no advance warning." ((in 282 reviews)); "Lazy and do nothing store managers and assistant managers" ((in 118 reviews))

What are employees saying about Michaels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Michaels layoffs and their outlook for job security at Michaels in 2026.

What are the top reviewed Michaels locations?

Irving , Houston , Dallas , New York , Chicago , Jacksonville , San Diego , Los Angeles , San Antonio , Charlotte , Atlanta , Austin , Miami , Fort Worth , Tampa , Phoenix , Minneapolis , San Jose , Orlando , Richmond , Baltimore , Portland , Philadelphia , Pittsburgh , Las Vegas , Virginia Beach , Cincinnati , Raleigh , Indianapolis , Alexandria

Michaels reviews

3.1

44% would recommend to a friend

(9,680 total reviews)

David Boone

35% approve of CEO

36% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

2.7

Senior management

2.7

Career opportunities

2.5

Compensation and benefits

Michaels has an employee rating of 3.1 out of 5 stars, based on 9,680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Michaels employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

10K reviews

2.0

Jul 25, 2011

Not the best

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-The people are ok -the customers aren't usually too angry -planagrams are easy to understand after a while

Cons

-supervisors get annoyed and angry when you ask them to repeat anything -the registers are not user friendly, the key system is just dumb -poor communication -don't get paid enough for the work you do -have yet to hear anything remotely like "You're improving" or "good job" it's always "you need to work faster" "you're not doing this right" -hours are inconsistent -you have to use a website to update your time availablities and request time off. You get locked out easily and have to call India to get it back up and when you don't use the site they get annoyed -you learn how to find where things are and then they put out seasonal stuff and it doesn't follow the rules you've learned and then get annoyed at you when you ask where things go

2.0

Jul 21, 2011

No upper leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mostly good people to work with, full of fun merchadise

Cons

keep track of your hours or you will be underpaid. If your called in early or asked to stay late you probably won't get paid for it. Future store is not as they say. It's a way save payroll and make more $$$ for the company. Getting rid of good full time people and replacing them with high school kids that really don't care about the store or customers was a mistake. Funny thing is they ar changing the registers to be the way Joanne's has them. Can't wait to see what the future Michaels holds for the busy season.

5.0

Jul 21, 2011

The expectations are high, but the rewards are high as well.

Customer experience manager

Recommend

CEO approval

Business Outlook

Pros

Quick promotions if you do your job well, go out of your way to help others, delegate and manage your team appropriately, and have a good attitude. (In other words, all those things a manager should do anyway!) Upper management in my district is supportive and appreciative. The constructive criticism is professional. They let you know what you need to progress. Store of the Future has been a good experience for me, even if some kinks need ironing out, it shows that Michaels is committed to finding ways to please the customer and allow management to get their mound of tasks done with as little frustration as possible. The new portal system is great too.

Cons

The benefits are good, however the benefits department is just terrible! They take weeks to call you back, lose your paperwork, never answer emails... this list goes on and on.

Viewing 9517 - 9519 of 9,680 Reviews

Top companies for "Compensation and Benefits" near you

Signet Jewelers

3.9★Compensation & Benefits

TCC Verizon Authorized Retailer

4.4★Compensation & Benefits

Mary Kay

3.7★Compensation & Benefits

Etsy

4.1★Compensation & Benefits

Jobs at Michaels

Stocking- Snell Avenue

Michaels

Michaels reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not the best

No upper leadership

The expectations are high, but the rewards are high as well.

Top companies for "Compensation and Benefits" near you

Jobs at Michaels

Michaels reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Michaels reviews FAQs

Jobs at Michaels